Who are we looking for?

A Process Improvement Lead is responsible for driving and managing change within an organization by identifying, analyzing, and executing process improvement initiatives across IT operations, infrastructure, software development, service delivery, and support functions. This role involves collaborating with various teams, implementing strategies to enhance efficiency and effectiveness, and ensuring processes align with overall business goals.

The ideal candidate is a strong communicator with a passion for driving change, reducing waste, increasing efficiency, and improving quality through data-driven methodologies and collaboration.

If you’re passionate about streamlining workflows, improving service quality, and supporting organizational change, this is an excellent opportunity to take your impact to the next level.

What will you be doing?

• Support the development and execution of IT continuous improvement strategies, ensuring alignment with organizational goals and industry best practices.
• Facilitate process mapping, root cause analysis, and solution design workshops with IT teams and cross-functional stakeholders.
• Apply Lean, Six Sigma, Agile, and/or ITIL principles to analyze workflows and identify areas for improvement in performance, cost, and quality.
• Partner with IT leadership and team leads to prioritize and implement improvement initiatives, including automation, standardization, and optimization projects.
• Monitor and report on KPIs, SLAs, and other performance metrics to measure the impact of improvement initiatives.
• Develop and maintain documentation related to process changes, SOPs, and knowledge management.
• Champion a culture of continuous improvement, innovation, and operational excellence across the IT department.
• Support change management efforts by creating communication plans, training materials, and stakeholder engagement strategies.
• Conduct post-implementation reviews to ensure sustainability and ongoing optimization of implemented solutions.
• Process Analysis and Identification:

Analyzing existing business processes to pinpoint inefficiencies, bottlenecks, and areas for improvement.

• Strategy Development and Implementation:

Developing and implementing process improvement strategies, including optimization and automation initiatives.

• Collaboration and Communication:

Working closely with cross-functional teams to drive change, facilitate workshops, and ensure effective communication of process changes.

• Performance Monitoring and Reporting:

Monitoring and reporting on the effectiveness of implemented solutions, tracking key performance indicators (KPIs), and making data-driven decisions.

• Documentation and Standardization:

Documenting new processes, maintaining process maps, and ensuring adherence to established standards.

• Change Management:

Leading and managing the change process, fostering a culture of continuous improvement, and ensuring stakeholder buy-in.

• Training and Support:

Providing training and support to staff on new processes and tools.

Who are You?

Required:

• 3+ years of experience in IT operations and service delivery.
• Proven experience applying Lean, Six Sigma, or similar methodologies within an IT environment.
• ITIL Foundation or higher certification
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent facilitation, communication, and interpersonal skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.

We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply.

What competencies will you need?

• Strategic and systems thinking
• Stakeholder engagement and influence
• Change leadership
• Process and performance analysis
• Risk and issue management
• Continuous learning and adaptability

We are Offering...

As part of the IT Team, you will have ...

• Opportunities for career growth, competitive compensation (competitive base salary and performance related bonus plan) and benefits packages (health, commercial insurance, PTO/Holidays, and so on).
• Innovated work environment where you will be a part of a dynamic and collaborative team.
• Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.