PROCESS OPERATIONS HEAD

The process operations Head will be responsible for overseeing, optimizing , and ensuring smooth execution of all operational processes across the company. This role involves designing efficient systems, ensuring optimal production efficiency,monitoring performance metrics, quality standards,leading cross-functional teams, and driving operational excellence to achieve business goals.

Key Responsibilities

• Develop and implement operational strategies aligned with the company’s vision and business objectives.
• Lead and manage all aspects of manufacturing operations, including production planning, scheduling and execution.
• Ensure end-to- end coordination across departments including Production, Sales,Merchandising, Quality,Design, HR and Finance.
• Identify and eliminate process bottlenecks to improve efficiency, productivity, and cost-effectiveness.
• Establish ,document, and maintain standard operating procedures (SOPs) across all functions.
• Lead process improvement initiatives using different tools and methodologies.
• Monitor process performance using KPIs and introduce automation or digital tools where applicable.
• Lead, mentor and manage department heads and operational teams to achieve excellence in execution.
• Build a high-performing culture focused on accountability ,collaboration and continuous improvement.
• Conduct regular reviews and performance assessments of team members.
• Manage allocation of manpower, machinery, and materials to ensure optimal utilization.
• Oversee production planning and ensure on-time delivery while maintaining quality standards.
• Coordinate with procurement and logistics to ensure smooth supply chain operations.
• Ensure adherence to statutory, safety and quality regulations.
• Develop and implement risk management frameworks for operational continuity.
• Prepare and manage operational budget for the organization.
• Track operational costs and implement measures to reduce waste and improve profitability.
• Work closely with sales, Marketing, HR and Finance to align operational goals with overall company strategy.
• Serve as the key operational representative in management review meetings.

QUALIFICATIONS AND SKILLS

• Bachelor’s or Master’s degree in Engineering, Operations Management, or Business Administration.
• Minimum 10-15 years of experience in operations management, with at least 5 years in a leadership role.
• Proven experience in process improvement and large-scale operations handling.
• Certification in Lean, Six sigma, or project Management is an added advantage.
• Strong analytical and problem solving skills .
• Excellent leadership and people management abilities.
• Excellent communication and stakeholder management skills.
• Result oriented with strong execution capabilities.
• In-depth understanding of operational metrics and process design
• Strong communication, negotiation and decision making skills.
• Strategic thinking with hands-on execution capability.
• Proficiency in ERP systems and data analysis tools.

Job Type: Full-time

Work Location: In person