Process Specialist

Key Responsibilities:

• Supplier will be responsible for reviewing and ensuring that all incoming and outgoing documents meet CLIENT established quality standards regulatory compliance and internal processes for following in scope activities
• Document Review Ensure that documents contracts agreements reports etc
• are accurate complete and comply with relevant CLIENT standards and legal requirements
• Quality Control Assess documents for completeness consistency clarity and correctness identifying discrepancies errors and missing information
• Compliance Assurance Verify that documents adhere to procedural and regulatory requirements and industry standards
• Escalate any non compliance issues to CLIENT
• Account opening setup
• Agent will be responsible for handling the complete process of account creation ensuring that all accounts are set up accurately and in compliance with CLIENT policies procedures and regulations for the following in scope activities
• Account Setup Oversee the end to end process of account creation ensuring all necessary documents and information are collected verified and input correctly into the system
• Documentation Review Ensure that all account related documents such as forms identification and agreements are complete accurate and in compliance with internal and regulatory requirements
• System Management Input and maintain customer data accurately in the account management systems ensuring that all information is updated and secure
• A cc ount Ma inte na nce
• Agent will be responsible for managing the ongoing maintenance of shareholder accounts ensuring that all account details are accurate and up to date for the following in scope activities
• Account Updates Perform regular updates and changes to customer accounts including personal information contact details account preferences and service selections
• Error Resolution Identify and resolve discrepancies or issues in account data ensuring that all information is entered accurately in to the account management systems and aligned with internal records
• Compliance Monitoring Ensure that all account maintenance activities comply with regulatory requirements such as KYC Know Your Customer
• AML Anti Money Laundering and other relevant standards
• Issue Escalation Escalate any requests not in good order or requiring clarification and or further documentation to Client for resolution
• Purchase Transaction Processing
• Resource will be responsible for accurately processing purchase transactions ensuring that all purchase requests and related documentation are handled in compliance with Client internal policies and agreements for following in scope activities
• Transaction Processing Accurately process purchase transactions including purchase requests in the Client recordkeeping system
• Verification Validation Ensure all purchase transactions are validated for correctness including checking for discrepancies in tra

Preferred Skills:

India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking