Process Specialist

Key Responsibilities:

• Communicate with relevant stakeholders on day to day operational tickets as per SOP
• Deliver on day to day process targets in meeting Customer SLAs
• Interact with clients as per business requirements
• Eye for detail and report out quality measures for the process also flag key risks if any
• Handle process queries and Quality Auditing upon expertise gained and certification for the same
• Ensure Compliance and controllership
• Follow the governance mechanism established with the client
• Keep track of all customer feedback process issues
• Drive actions towards delivery excellence

Technical Requirements:

• Fluent in French Language both oral and written
• Should be comfortable working long hours to meet deadlines support ADHOC business requirements if any
• Strong Customer Service Skills
• Should have good analytical skills and can make decisions based on the situation
• Good knowledge in MS office skills MS Word Excel PowerPoint Presentations
• Willingness to work in business aligned shifts
• Open to accept changes in work methods or systems to improve performance beyond agreed standards
• Minimum of 2 4 years of full time work experience
• Minimum B2 level or equivalent in French from any renowned university is mandate

Preferred Skills:

India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking