Product Development Specialist

Position Overview:

The Associate/Executive – Product & Business Process Management will play a pivotal role in bridging the gap between business requirements and technical execution, primarily focusing on the company’s CRM system. This role will act as a project coordinator and process improvement champion, ensuring that all developments and enhancements to the CRM are aligned with business objectives and contribute to operational efficiency.

This role is well-suited for individuals with a strong desire to understand how business processes function, the curiosity to ask the “why,” and the drive to propose and push forward practical, tech-enabled solutions.

Key Responsibilities:

• Project Coordination & Stakeholder Management
• Act as a liaison between business stakeholders and the tech/development team to gather, document, and translate business needs into CRM product requirements.
• Coordinate CRM feature development timelines, ensuring key milestones are met with quality and within scope.
• CRM System Improvement & Development
• Collaborate with teams to propose new features or modifications to existing CRM functionalities based on feedback, audits, and business requirements.
• Drive innovation and ensure ongoing optimization of CRM tools to enhance user experience and effectiveness.
• Process Audit, Compliance & Reporting
• Routinely monitor and audit CRM usage across departments to identify gaps, inefficiencies, or misuse.
• Generate regular reports on CRM development progress, user adoption, and operational impact.
• Support the creation, implementation, and enforcement of CRM usage policies and operational standards.
• Operational Support & Problem-Solving
• Support internal teams by analyzing existing workflows and proposing process improvements through CRM or other tools.
• Identify recurring bottlenecks and help design scalable solutions that support business growth.

Required Skills & Attributes:

• Strong analytical thinking with a solution-oriented mindset
• Excellent communication and coordination skills
• Basic understanding of business workflows and how systems support operations
• Proficient in using data analytic & project management tools such as Microsoft Excel, Asana, Google Docs, Google Sheets etc.
• Eagerness to learn and grow in areas of project management and process optimization
• Ability to handle multiple tasks simultaneously in a dynamic, fast-paced environment

Preferred (but not mandatory):

• Internship or academic exposure to project management, CRM systems, or business process reengineering
• Familiarity with project tracking tools (e.g., Trello, Asana)
• Experience or coursework in Business Administration, Information Systems, or related fields