Product Manager

• Determines user needs and requirements and recommends ways to improve customer experience on digital sales channels.
• Serves as primary point of contact between users and engineering/development/UX and other stakeholders.
• Supports the process of translating business needs into formal functional & technical requirements.
• Review Intake and Engage teams to perform Impact analysis with impacted teams
• Provide roadmap view of prioritized initiatives based on business value and customer impacts
• Must have clear and strong presentation and efficient communication skills
• Provides supervision and guidance to development, UX teams with feature reviews and refinement sessions.
• Informs various stakeholders about any issues with the current technical solutions being implemented
• Able to map basic technical flow and business diagrams aligning to business and system requirement
• Proficient with the Project and Portfolio Management Tools (TFS, JIRA, Visio, MS Project, Clarity, etc.)
• Must have 10+ experience in Telco, Media and Entertainment industries or Consumer services industry
• Masters/bachelor’s degree in information technology or computer science is preferred
• This is a Hybrid role and requires 3 days on-site presence.

Regards

Nick

Work Location: In person