Product Manager

Company Overview:

SCRAM Systems is a leading provider of alcohol and location monitoring hardware, software, and mobile apps, including the SCRAM Continuous Alcohol Monitoring® (SCRAM CAM®) bracelet, the LifeSafer® L250 Ignition Interlock device, and LifeSafer Intelligence Speed Assistance. We provide an integrated approach to supporting our customers by offering solutions specific to court and agency needs in the community corrections industry throughout all phases of client management.

As a company, we are committed to continuing our tradition of re-engineering operations to streamline processes, enhance productivity, and improve client outcomes through constant innovation. Our purpose is to change lives, reunite families, and make our communities safer through advanced technology and world-class service.



Shift: First Shift

POSITION PURPOSE

In this role, you will manage our software product portfolio. You will own prioritizing customer needs, creating the roadmap, and facilitating day-to-day product discovery and delivery activities to achieve the team's committed key results. Working with a variety of stakeholders, product managers, designers, engineers, and QA team members, you will be accountable for continuously improving the user journey to accomplish our core business goals.

ESSENTIAL FUNCTIONS AND DUTIES

Articulate product strategy for your area of ownership, sell your vision to leadership, and champion a roadmap that inspires the business unit to deliver product strategy.

• Co-leads the vision and strategic direction for SCRAM's software portfolio by working with other Product Managers and stakeholders

• Launches product initiatives with high confidence through mitigating risks and executing go-to-market plans with all relevant stakeholders

• Represents the voice of the customer by participating in customer research activities and continuously identifying ways to enhance customer value

• Steers and manages the product life cycle across ideation, launch, generational SKUs, and end of life

• Drives the product roadmap-creates, plans and prioritizes product initiatives that deliver meaningful customer and company value

• Drives cross-functional collaboration through the product development process

• Clearly communicate the solutions of your product utilizing key communication tools like detailed mock-ups, user flows, and prototypes

• Develop detailed written requirements with acceptance criteria and negotiate trade-offs with engineering and design teams

• Leads in determining development priorities based on customer, company and business needs

• Responsible for planning, administering, and completing all established goals related to the product line

• Establishes and measures product development effort relative to cost, value creation and customer satisfaction

• Lead daily/weekly/monthly standups, planning, and grooming activities

• Monitors key metrics related to the product line, including but not limited to: NPS scoring, customer satisfaction and sentiment levels, sales, revenue, profitability, etc.

• Drives the 4 Ps of a product's success in the market: product, pricing, promotion, and place

• Product - defines and executes strategies for successful products and services

• Pricing - considers the economics of a given product and how to position it for optimal market success

• Promotion - guides the translation of unique value propositions and product features into effective market messaging

• Place - considers the comprehensive and optimal channel landscape for selling the company's products and services

• Leverages the 3 Cs to drive a product's success in the market: customer, company and competition

• Customer - represents customers' interests in all facets of product delivery and defines user experiences that resonate strongly with customers

• Company - deploys products, services and features that maximize company value

• Competition - maintains a pulse on competitor offerings and considers how to deliver enhanced and unique value to the market

• Acts as a SCRAM product leader by demonstrating technical and business proficiency

• Stay abreast of new technologies and methodologies
  

QUALIFICATIONS

• 3 years minimum of product management experience (preferably 5 years or more), some experience in a business-to-business product environment

• Bachelor's degree in Engineering, Business, or Marketing

• Independent self-starter; comfortable conducting market research, competitive intelligence, and interfacing with customers to craft a product strategy and roadmap

• Ability to clearly describe the vision for our products as well as the ability to define clear requirements and use cases to support them; experience in creating and maintaining product roadmaps

• Demonstrates knowledge of the product development lifecycle with some experience delivering meaningful products and/or feature improvements

• Demonstrates knowledge of location monitoring/tracking technologies

• Demonstrates knowledge and experience of communications technologies and tools, including modem and wireless

• Knowledge of Agile development methodologies

• Knowledge of the typical processes used to develop digital products and Apps across various platforms including web, apps, and connected devices

• Highly analytical and comfortable using a variety of reporting systems and tools

• Strong analytical, project management, and problem-solving skills, with high attention to detail

• Excellent communication/presentation skills, with the ability to convey intricate ideas in a clear and concise manner to stakeholders and senior leadership

• Advanced experience in Microsoft Office Suite

• Willingness to travel occasionally domestically; travel 3-5 trips per year

• Advanced command of English language
  

Comprehensive Benefits Package:

At SCRAM, we prioritize the well-being and financial security of our employees. We understand that benefits play a crucial role in ensuring our team members feel supported and valued. That's why we offer a comprehensive benefits package that includes:

• Retirement Savings:
  • 401(k): We offer a 401(k)-retirement savings plan to help you plan for your future financial security.
  • 401(k) Matching: SCRAM provides a 100% match for the first 3% contributed and another 50% match for the next 2% contributed, amplifying your savings potential.
• Health and Wellness:
  • Health Insurance: We provide comprehensive health insurance coverage to safeguard your health and that of your family.
  • Dental Insurance: Our dental insurance plan ensures access to quality dental care for you and your dependents.
  • Vision Insurance: Take care of your vision health with our vision insurance coverage.
  • Health Savings Account (HSA): Our HSA option allows you to save pre-tax dollars for medical expenses, providing flexibility and savings opportunities. We strongly value saving for your wellness, so the company provides an employer contribution towards your HSA annually.
  • Flexible Spending Account (FSA): With our FSA, you can set aside pre-tax dollars to cover eligible medical expenses not covered by your health insurance plan. You can also save pre-tax dollars to help cover the cost of child care with our Dependent Care FSA.
• Financial Protection:
  • Disability Insurance: We offer company paid short and long term disability insurance to provide financial protection in the event of injury or illness that prevents you from working.
  • Life Insurance: Ensure the financial security of your loved ones with our company paid life insurance coverage at 1.5x your annual salary. Want more coverage – supplemental life is also available.
• Work-Life Balance:
  • Paid Time Off: We understand the importance of work-life balance. That's why we provide generous paid time off, allowing you to recharge and enjoy life outside of work.
  • Paid Sick Time: Your health matters to us. We offer paid sick time to support you during times of illness.
  • Employee Assistance Program (EAP): Our EAP offers free confidential counseling and support services to help you navigate personal or professional challenges.
• Additional Perks:
  • Referral Program: We believe in the power of teamwork and collaboration. Our referral program rewards you for referring talented individuals to join our team.
  • Tuition Reimbursement Program: We support the professional growth of all employees, but understand that going back to school is expensive. We offer tuition reimbursement up to the IRS limit annually to help our employees flourish.

At SCRAM, we are committed to empowering our employees to thrive both personally and professionally. Join us and take advantage of our comprehensive benefits package as you embark on a rewarding career journey with us.



From: SCRAM Systems