Product Manager

Position Title: Product Manager

Department: Information Technology

Reports To: VP of Product

Location: Remote – Continental US

Employment Type: Full-time

Travel Requirement: 10-15%

About MedZed

MedZed is a leader in delivering value-based, technology-enabled social support to high-cost Medicaid members who are unreachable and disconnected from their primary care provider. We combine innovative outreach and care models with technology to find and engage members, connect them to primary care, and improve outcomes. Our intervention yields reduced costs and assists our members in enhancing their quality of life. As we scale, we are seeking an experienced Product Manager to be part of the Technology Team.

Position Overview

We are looking for a Product Manager who can own features from idea to impact. That means taking something from the roadmap, collaborating with stakeholders to figure out what we are solving for, building the case for why it matters, and then driving it all the way through development to adoption in the field. You will not just ship features. You will make sure they work for the people using them. This means observing users in the field, tracking usage metrics, and keeping an eye towards how the features move the organization towards its goals.

This is a hands-on role. You will write user stories, answer developer questions, build training plans, and hop on calls with frustrated users when something does not land right. This role is execution heavy. You’ll be the connective tissue between a lot of different people: operations leaders who know what's broken, clinical staff who understand care workflows, field teams who need tools that work in real-world conditions, developers who need clear requirements, and executives who want to see ROI. Your job is to synthesize all of that into solutions that move the needle.

The stakes are real here. Our Community Health Navigators are serving Medicaid recipients dealing with complex social needs. When we build the wrong thing, ship it late, or do not train people properly, it directly affects vulnerable populations. You need to care about getting it right, not just getting it done.

• Own 2-4 major features or enhancements at a time, from initial concept through live adoption.
• Work with operations leaders, clinical staff, and field teams to scope requirements and understand the real problem.
• Build business cases that connect features to our strategic goals (scale, productivity, quality, visibility)
• Write clear, detailed user stories that developers can build from
• Be the point of reference when developers have questions about requirements, edge cases, or "what should happen when..."
• Design and execute communication plans so users know what is changing and why.
• Ensure training materials are built, and deployment plans work for field staff with a broad range of user skills and digital literacy.
• Monitor adoption after launch and iterate based on what is happening in the field.
• Use data to inform decisions about what to build, how to prioritize, and whether features are working.
• Partner with our Product Analyst to troubleshoot issues and gather user feedback.
• Manage relationships with outsourced development teams and hold them accountable to deadlines.

Qualifications

Education & Experience

• Bachelor's degree required.
• 2-5 years of product management experience (closer to 5 years preferred)
• Healthcare services experience required, preferably across multiple areas of healthcare (e.g., care delivery, care coordination, population health, patient engagement, Medicaid operations). We connect people to services they need, so we understand various parts of the healthcare ecosystem matters.
• Experience with design-driven development or user-centered design approaches
• Salesforce experience strongly preferred.
• Experience working with outsourced or offshore development teams a plus.

Technical Skills

• Can write user stories that developers do not have to constantly ask questions about
• Understand how Salesforce works well enough to have informed conversations about what is possible.
• Comfortable reading technical documentation and translating it for non-technical audiences.
• Know how to scope work realistically and push back when timelines do not make sense.
• Can build a plan and keep it updated.

Soft Skills & Traits

• Can tailor communication to your audience. You will collaborate with executives, clinical staff, field teams, and developers. You need to understand how different people receive information best and adjust your approach accordingly.
• Able to influence without authority across multiple stakeholder groups.
• Comfortable with ambiguity and figuring things out as you go.
• Determination to see things through, even when experiencing unexpected issues or roadblocks.
• High-velocity delivery mindset without sacrificing quality.
• Extreme empathy for end users who are not tech-savvy and are often overwhelmed.
• Willing to roll up your sleeves and do tactical work when needed.

Work and the Team

You will report to me (VP of Product) and work closely with our operations leaders, clinical leadership, outsourced development teams, and the Product Analyst. We are a small product team responsible for making an enormous impact, which means you will have real ownership and real visibility with executive leadership and the board.

We are trying to scale 10x without proportional headcount growth. That means the features you build need to eliminate manual work, improve productivity, and maintain quality at higher volumes. You will need to think about ROI, unit economics, and business outcomes, not just feature delivery. And you must approach each feature with ruthless prioritization to make sure we do the things with the biggest impact on the effort required.

This role will grow as the organization grows. Do this well and there is a clear path to Senior PM or Lead PM as we expand.

If you like having outcomes end-to-end, being a critical component to change, and building things that matter for underserved populations, let us talk.