Product Support Service Engineer

Job Title: Product Support Service Engineer
Company: Al Marwan Group
Location: Sharjah, U.A.E

About the Role:
We are seeking a skilled and customer-focused Product Support Service Engineer with a strong background in heavy equipment, preferably excavators, cranes, and forklifts. The ideal candidate will play a key role in providing technical support, performing maintenance, and ensuring high customer satisfaction.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, issues, and service needs, ensuring a positive customer experience.
• Perform routine, preventive, and corrective maintenance on heavy equipment, both in the workshop and at client sites.
• Diagnose, repair, disassemble, and reassemble machinery components as needed.
• Accurately document service activities, inspections, maintenance records, and repair reports in the company system.
• Monitor and report equipment performance, reliability issues, and improvement trends.

Requirements:

• Strong technical knowledge and hands-on experience with heavy equipment (excavators, cranes, forklifts preferred).
• Excellent communication and customer-handling skills.
• Ability to work independently on field assignments and in workshop environments.
• Strong problem-solving skills and attention to detail.

If you meet the above criteria and are interested in joining a leading organization, we encourage you to apply!

Job Types: Full-time, Permanent