Product Trainer

Smart Brains BPO is looking for a highly skilled and energetic Product Trainer to join our Training & Development team. The ideal candidate must have strong knowledge of Medicare and ACA campaign processes, excellent communication skills, and the ability to train new and existing agents effectively.

Key Responsibilities:

• Deliver comprehensive training on Medicare & ACA product knowledge, compliance rules, and call handling procedures.
• Conduct new hire training, refresher training, and performance improvement sessions.
• Ensure all agents meet required quality, compliance, and KPI standards through continuous coaching.
• Monitor training effectiveness through assessments, call evaluations, and performance analysis.
• Develop training manuals, SOPs, scripts, and structured content for agent learning.
• Collaborate with QA, Operations, and HR to identify skill gaps and create improvement plans.
• Maintain updated knowledge of CMS, Medicare, and ACA regulatory changes.

Requirements:

• Minimum 1–2 years of experience as a Trainer in a BPO (Medicare or ACA campaigns preferred).
• Strong understanding of Medicare enrollment guidelines, ACA processes, compliance standards, DNC rules, etc.
• Excellent communication, presentation, and people-handling skills.
• Ability to manage training groups, conduct evaluations, and deliver feedback professionally.
• Strong analytical, documentation, and coaching skills.
• Ability to work in fast-paced and deadline-driven environments.

Preferred Skills:

• Experience in script training and compliance reinforcement.
• Knowledge of call center KPIs and performance management.
• Ability to create training content (PPTs, SOPs, handouts).
• Strong command over American accent & call-flow training (plus point).

Location: Shamsabad Rawalpindi

Timings : 7 Pm to 3 Am

What We Offer:

• Competitive salary package
• Professional work environment
• Growth opportunities within the company
• Exposure to high-level US-based health campaigns

Job Type: Full-time

Pay: Up to Rs70,000.00 per month

Work Location: In person