Production Specialist

Title: Production Specialist

Location: Remote US

Reports To: Senior Director of Production

Compensation: Base salary $60,000-70,000

About Brilliant

Brilliant is an innovative branded products and corporate gifting company. With a focus on creativity and technology, Brilliant curates, produces, and helps companies distribute memorable branded merchandise and custom products. Whether it's newsworthy press kits, welcome gifts for new hires, merch sets to promote a product launch, or giveaways people love, our team of retail trend experts, designers and engineers work together to produce impactful products that bring brands to life.

Services include concepting, sourcing, design, packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment and distribution.

Technology is part of our DNA. Our proprietary technology gives clients instantaneous access to important information and tools, including real-time inventory data, on-demand fulfillment services and a convenient 3rd party system integrations, such as Slack, Salesforce, Okta and more.

The Role:

As a Production Specialist, you'll play a key role in bringing our client projects to life by managing the production process from post-estimate approval through final delivery. You'll be responsible for multiple projects at a time, using sharp attention to detail, strong organizational skills, and thoughtful prioritization to keep everything running smoothly.

You'll partner closely with suppliers, designers, and cross-functional teams to ensure that every detail is executed accurately, on time, and within budget. You'll need to thrive in a fast-paced, ever-evolving environment, bring a positive, solutions-oriented mindset to challenges, and take pride in delivering quality work.

Success in this role requires clear communication, proactive problem-solving, and the ability to stay calm and focused under pressure all while maintaining a high standard of excellence for our clients.

Key Responsibilities:

• Serve as the main point of contact for all project-specific vendor and supplier communications, ensuring alignment on all deliverables and timelines
• Keep projects on track by maintaining clear and timely communication, properly documenting updates in Wrike and Slack, and ensuring Brilliant's client facing Creative Partners are consistently informed of the project status and updates.
• Route art proofs to clients, coordinate feedback, and communicate revisions to the design team through to final approval.
• Generate and submit accurate purchase orders, confirming all order details with suppliers.
• Monitor purchase orders and production progress to ensure projects stay on schedule and meet key milestones.
• Review supplier invoices for accuracy, process payments, and ensure records are complete and up-to-date.
• Maintain healthy project margins by verifying pricing accuracy and holding suppliers accountable to terms.
• Leverage Brilliant's internal tools and technology to support seamless project execution and fulfillment.
• Collaborate across departments including Design, Client Success, Operations, and Fulfillment to ensure end-to-end project success.
• Proactively identify and manage exceptions, such as delays or inventory issues, by implementing creative, solution-oriented strategies that protect timelines, quality, and client satisfaction.
• Maximize efficiency by using available resources and tools to manage bandwidth and optimize workflows.
• Utilizes available resources to optimize on bandwidth and allow for a more efficient workflow.

What You Bring

• 2+ years of experience in project management, production coordination or similar logistics and production based role. Preference for experience with creative agencies or corporate gifting
• Comfortable working within tight deadlines and meeting customer expectations
• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to explain complex issues in simple terms.
• A customer-first mindset, with a passion for delivering exceptional service.
• Technical proficiency with software applications and the ability to learn new systems quickly.
• Previous experience with project management tools like Wrike or Asana and ticketing systems like ZenDesk, Intercom or Front to manage large projects and coordinate across departments.

Why Join Brilliant

Brilliant Perks & Benefits: We're pleased to offer our teams Medical, Dental, & Vision benefits in addition to our perks like flexible PTO, paid company holidays, and work from home setup stipend for new hires!

Impact at scale: Power automations that drive thousands of personalized gifting experiences annually

Cutting-edge tech stack: Blend APIs, front-end systems, fulfillment workflows, and automation tools

Hands-on collaboration: Work with sales, product, success, and fulfillment teams in a dynamic environment

Global footprint: Support clients across 180+ countries and touch the full gift-giving journey

Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities