Program Assistant

Program Assistant – Mercy House
Full-Time | $21.54 per hour | Albany, NY

Want a job where your work actually changes lives every day?

IPHNY is looking for a compassionate, organized, and dependable Program Assistant to join the team at Mercy House, one of our emergency shelters serving individuals experiencing homelessness. This is a hands-on, fast-paced role where no two days are the same — and where the work you do truly matters.

At IPHNY, we believe every person deserves dignity, respect, and the opportunity to build a stable future. Our shelters provide a safe, supportive environment where guests can focus on rebuilding their lives, accessing resources, and moving toward housing and stability.

As a Program Assistant, you will help keep the shelter running smoothly while supporting guests with day-to-day needs.

What You'll Do

You’ll be a key part of the shelter team by:

• Greeting guests, visitors, volunteers, and community providers
• Answering program phones and assisting with daily communication
• Helping manage admissions, intakes, and guest documentation
• Entering guest information into our HMIS system
• Monitoring the building and ensuring a safe environment for everyone
• Supporting guests with meals, laundry, hygiene supplies, and general needs
• Assisting with appointments, transportation scheduling, and housing or job search support
• Observing guest well-being and responding calmly to challenging situations
• Completing rounds, documenting incidents, and maintaining accurate records
• Helping maintain a clean, organized, and welcoming shelter environment

This position blends administrative work, guest support, safety monitoring, and teamwork, making it ideal for someone who enjoys staying busy and making a real difference.

What We're Looking For

We’re looking for someone who is:

✔ Compassionate and respectful toward people from all walks of life
✔ Organized and comfortable with administrative tasks
✔ Calm and confident in fast-moving environments
✔ Able to communicate clearly and work as part of a team
✔ Reliable and ready to step in wherever needed

Experience in human services, shelters, or community programs is helpful, but the most important qualities are empathy, professionalism, and a strong work ethic.

Why Work at IPHNY?

Working at IPHNY means being part of a mission-driven organization dedicated to helping individuals experiencing homelessness move toward stability and independence.

Every shift, you’ll play a role in creating a safe, supportive space where people can begin rebuilding their lives.

Job Type: Full-time

Pay: $21.54 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Albany, NY 12202 (Required)

Work Location: In person