Program Assistant - Los Angeles

Basic Function/Position Objective

Reporting to the Program Director, the Program Assistant will help the Program team execute program efficiency for the Metro South Los Angles location. The ideal candidate will have a previous office and nonprofit experience, strong attention to detail, and a positive, can-do approach.

The Program Assistant will be a hybrid role, with work in the office and with some occasional weekend work. The work is performed in an office setting and occasionally out in the field.

Essential Functions/Core Job Accountabilities:

• Primary responsibility is to provide administrative support to program management and all program staff.
• Foster and maintain positive and professional relationships with community partners.
• Develop referral systems to ensure care coordination for youth and caregivers.
• Build partnerships with other programs, services, and organizations to enhance youth’s experience.
• Facilitate ongoing assessment and program evaluation to ensure compliance with standards, work plans, and overall program quality.
• Maintain updated records, including youth files and reporting databases, to ensure confidentiality and compliance with monitoring standards.
• Support office upkeep by organizing, and overseeing office routines
• Aid in developing relationships with partner organizations to assist with event & program enrollment.
• Attend and actively participate in meetings, coalitions, and other functions.
• Work with the Program Director to ensure program and initiative milestones are met.
• Maintain calendar invitations and send out reminders of impending appointments.
• Support Program Director on reports and program objectives.
• Support in enrolling of youth calling and scheduling meetings.
• Create and upkeep flyers, brochures PowerPoints and collateral material.
• Work with Office Manager on potential problems and implements solutions or refers issues/solutions to program management.
• Support team through pick up, drop off, and distribution of items to office, staff, and families.
• Model Friends LA's approach, mission, and core values in all communication and correspondence.
• Provide support during staff transitions.
• Perform related duties as assigned by the Program Director and the Family Engagement Director.

Required Qualifications

• Minimum education is a bachelor’s degree in social or human services or related field from an accredited or state-approved college or university. At least one to three years in a social service setting or human services experience is highly desirable.
• A strong record of intercultural responsiveness, sensitivity and awareness, and cross-cultural communication skills.
• Resourceful and knowledgeable about the community where youth and families live, related resources, and other services.
• Experience working at a nonprofit organization is preferred.
• Fidelity/experience in maintaining confidential, accurate, and complete records and documentation.
• Willingness to be a team player with an attitude and aptitude for collaboration.
• Proficient with Microsoft Office software, including Word, PowerPoint, Excel, and Zoom proficient.
• Self-starter who has demonstrated the ability to work independently and as part of a team.
• Dedication to Friends LA’s mission.

Preferred Qualifications

• Bilingual preferred (Spanish/English)
• Experience with CRM systems.

BENEFITS

Friends LA cares about our employees as whole people. We offer a generous vacation and sick leave policy, quarterly reset days, 12 paid holidays, summer half days, a summer recess the first week of July, and an annual winter recess during the last week of December. Employees are eligible for medical benefits (including vision and dental), 401k retirement plan, EAP, and ongoing professional development opportunities.

Employees can add optional plans, at employee expense, which include medical coverage for dependents, Flexible Spending Accounts, supplemental life insurance, and more.

Friends LA is an Equal Opportunity Employer, committed to addressing discriminatory practices, and to working toward racial equity. The equal employment opportunity policy of Friends LA provides fair and equal opportunities for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, sex, gender, pregnancy, sexual orientation, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. While we prioritize hiring applicants with lived experience, Friends of the Children – Los Angeles hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Note: Friends LA requires COVID-19 vaccines for all employees. As of March 1, 2022, we will be expanding our in-person vaccination requirement to include booster shots. Accommodations or exceptions can be requested for medical or religious reasons.