Program Assistant - Workforce Education Services (Non-Permanent)

Big Bend Community College (BBCC), a rural college serving vibrant, culturally rich communities in the Columbia Basin of Central Washington invites applications for a Program Specialist in the college's Workforce Education Services department. This position is a non-permanent position funded through June 2027 dependent on continued grant funding.

The Program Assistant works closely with other Workforce Education Services staff to provide student service support and educational navigation for students. Primary responsibilities include, but are not limited to, guiding students through the application and interview process to apply for the program, serving as a primary program contact for a caseload of students, and orienting students to the program. As changes occur with the grants that fund the department, so do the priorities, policies, and daily work of the department. The Program Assistant must be flexible and adaptable to changing priorities.

REPORTING RELATIONSHIPS:

Reports to: Director of Workforce Education Services Department

Employees Supervised: 0

BBCC’s organizational strength is captured in our small but mighty spirit. A small college taking on BIG things to enact BIG change to lift our students and employees. We are dedicated to extending postsecondary access to all our service district members and providing an environment for all to grow personally and professionally, steered by our mission and vision.

Vision: To become our communities’ first choice to dream, learn, and succeed.

Mission

Serve as a Bridge

Stand as a Leader

Support for Success

Our guiding principles are a call to action, establishing a standard for how we interact with each other, present BBCC in the community, serve students AND act upon areas of inequity.

Guiding Principles

Honor our Role as a Hispanic-Serving Institution

Advocate for Equity, Inclusion, & Diversity

Embrace our Workplace Norms

Innovate Proactively

Model Integrity

Educate All

If you share these values, we encourage you to come be a part of the movement happening at Big Bend Community College.

This position is open until filled. Priority consideration will be given to applicants whose complete application has been received by March 10, 2026 . Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged.

Case Management:

• Manage a caseload of students including, reporting participation hours and progress notes in the DSHS e-JAS system, sending e-mails to students and calling students to check on progress, and occasionally verifying attendance with instructors.
• Serve as Point of Contact for Early Achievers Grant helping students in the Early Childhood Education (ECE) program. Duties include promotion, case management (including funding), and grant reporting.
• Maintain student files with quarterly schedules, current transcripts, and updated programs plans.
• Monitor and support students' progress toward certificates or degrees.
• Provide intervention when students are struggling with academics and personal issues; provide referrals to tutoring services, counseling or community agencies.
• Provide orientations to new students accepted into the program to explain program details and expectations
• Assist in managing the flow of applications for Workforce Education Services.
• Knowledgeable of th WES grants policies and procedures.
• Review Workforce Education Services applications for eligibility using e-JAS, Financial Aid Management, and ctcLink.

WES Outreach and Recruitment:

• Provide information for students and prospective students about the program, services, application process.
• Explain program criteria, purpose, and supports to perspective students.
• Interview prospective students as part of the program application process.
• Collaborate with public agencies and private organizations serving potential students, including DSHS and Employment Security/Worksource partners.
• Attend and represent BBCC Workforce Education Services at outreach and recruitment related events, meetings and workshops.

WES Office Responsibilities:

• Respond to inquiries from the public and provide customer service
• Perfom receptionist duties to include filing, assist in managing the WES email and phone.
• Collaborate with WES team members to improve services to students and increase efficiencies for the department.
• Perform other related duties and responsibilities as may be required.

OTHER WORK ACTIVITIES:

• Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
• Ensures compliance with college policies and procedures and state and federal regulations.
• Conduct self in a professional manner and ensures the interaction with team members and other support groups is conducted in a courteous and efficient manner conducive to the college’s values.
• Perform related duties and responsibilities as may be required.

DUTIES OF THE POSITION REQUIRE EXPERIENCE AND KNOWLEDGE IN:

• Use of electronic databases and various technology tools to complete daily tasks.
• Appreciation for and experience working directly with individuals from diverse academic, socioeconomic, cultural, ability, and ethnic backgrounds.
• Microsoft Office Suite

DUTIES OF THE POSITION REQUIRE THE ABILITY TO:

• Build relationships with students, colleagues, and employers.
• Use cross-cultural experiences to assist others with bi-lingual/bi-cultural needs
• Work as a member of a team to increase student success and degree completion.
• Utilize leadership experience and ability to take initiative.
• Effectively use technology to reach students and increase efficiency.
• Communicate effectively verbally and in writing in both English and Spanish, including the ability to engage in one-on-one and in public forum.
• Utilize problem-solving abilities, especially in cases requiring quick action and resolution.
• Adapt to changing priorities.
• Successfully handle multiple tasks and deal positively with frequent interruptions.
• Utilize interpersonal communication skills to develop positive relationships with students and colleagues and work successfully as a contributing team member.
• Demonstrated problem-solving skills.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• Two (2) years of work experience in an administrative and clerical support position with experience providing services to and working with the public.
• Must have the ability to read, write, translate, and converse with fluency in both Spanish and English.
• Experience working effectively with individuals from diverse academic, socioeconomic, cultural, ability, and ethnic backgrounds.

DESIRABLE QUALIFICATIONS:

• Associates Degree or higher from a regionally accredited institution.
• Experience working with adults to develop educational goals, apply for and receive benefits.
• Computer skills
• Experience dispersing funds to clients or students.
• Work experience at a Community and Technical College in student services and/or Workforce education.

Application Instructions:

This position closes on March 10, 2026.Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged. Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged.

To qualify for consideration, applicants must meet required qualifications and submit a complete application packet, which includes the following:

• BBCC Online application.
• Cover letter, addressing why you are interested in this position and how your qualifications make you the ideal candidate.*
• Comprehensive resume or CV.*
• Response(s) to the questions found in the Supplemental Questions Tab above.* Supplemental questions are designed to address the Additional Desirable qualifications list in the job posting.
• Unofficial transcripts documenting undergraduate and graduate course work and degrees. Official transcripts required upon employment.*

NOTE: You must complete the online application in full and respond to the required supplemental questions. Failure to provide this information or responses of "See Resume" may eliminate you from consideration for this position. The college reserves the right to remove documents, submitted but not requested, by BBCC as part of the application process. These documents include, but are not limited to statements of teaching philosophy, diversity statement, letters of recommendation, student evaluations, performance evaluations, etc.

BBCC reserves the right to not fill this position, reject all applicants, reopen the position, or make a direct appointment. Applications received during this recruitment may be used to fill future vacancies at the College's discretion.

This posting does not reflect the entire job description and may be changed and/or modified, at any time, without notice.

If you have difficulty logging into your account, attaching documents, submitting your application, etc., please contact NEOGOV Customer Service at 1-855-524-5627.

CONDITIONS OF EMPLOYMENT:

Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete the questions.

Prior to employment, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform the position.

An offer of employment will not carry with it any responsibility or obligation on the part of Big Bend Community College to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire. Official transcripts must be provided to the college upon hire.

REASONABLE ACCOMMODATION:

Big Bend provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the American with Disabilities Act and Section 504 of the Federal Rehabilitation Act of 1973.

Please direct all inquiries regarding compliance with access, equal opportunity, and/or grievances to the Vice President of Human Resources & Labor/Equal Opportunity Officer/Title IX Coordinator/Section 504 Coordinator, BBCC 7662 Chanute Street NE, Moses Lake, WA 98837; 509-793-2026 or via email at .

DRUG AND ALCOHOL-FREE CAMPUS:

In compliance with state and federal regulations, BBCC is committed to a safe and drug and alcohol-free campus. Employees are expected to comply with BBCC’s policy prohibiting illegal drug use or activity, including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety. The complete policy and procedure are available to view on the of the BBCC website. Printed copies of the policy and procedure are available by contacting the Human Resources Office at 509-793-2008.

BBCC ANNUAL SECURITY REPORT:

BBCC strives to be a safe and secure campus for our students, employees, and community. Detailed information regarding campus security, crime statistics for the most recent-three year period, and other information is available on the of the BBCC website. If you have questions or would like a printed copy of the materials please contact Campus Safety and Security at 509-793-2286.

EQUAL OPPORTUNITY:

Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, sex, sexual orientation, gender identity/expression, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, use of a trained guide dog or service animal by a person with a disability, marital status, pregnancy status or families with children, a mother breastfeeding her child, AIDS/HIV or hepatitis C, genetic information, and/or status as a veteran or any other legally protected classification.

Pay: $3,495.00 - $4,542.00 per month

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person