Program Manager

Job Description:

Job purpose:

Responsible for managing a group of projects within a program delivering a certain product or software services. S/he is also responsible for monitoring program performance across the lifecycle starting from initiation until closure to ensure program success. Maintain successful relationships with clients and own growing Business within the program. Participate in enhancing the PM processes and initiatives and act as people manager for all employees within the program; ensuring both high performance and employee engagement.

Key accountabilities and decision ownership:

• Manage the delivery of the assigned program to ensure successful delivery in terms of scope; quality; meeting deadlines; cost; and maintaining customer satisfaction
• Review proposals to ensure that the technical scope is covered and in line with the financial proposal and ensure there are no hidden risks
• Manage customer expectation and needs; maintain; and enhance customer satisfaction
• Liaise with customers to show value proposition and differentiation and act as business partner by providing ideas; recommendations & consultancy
• Manage delivery operations; identify pitfalls/gaps; and provide necessary resolutions in coordination with the different stakeholders in the organization
• Participate and provide inputs in the Product Roadmap (in case of product)
• Manage the headcount planning and allocation
• Manage the budgets planning and allocation
• Place and manage purchase requisitions for external needs including suppliers; outsourcing agencies; … etc
• Plan team capacity; skill sets and required capabilities to satisfy the delivery business needs and continuous expansions
• Manage the delivery team working in the program through coaching and providing support to ensure high performance; high team morale; and high engagement levels
• Manage the program?s revenue and is accountable for profitability
• Plan and manage the program budget and cost; and report program results periodically to management
• Collaborate with the commercial team on pipeline reviews and work on generating leads
• Identify and capture areas of growth in the current business as well as identifying new and potential business lines in collaboration with the commercial team inside the program
• Drive accountability for the improvement of service delivery metrics
• Participate in setting the account strategy and work with the rest of the leadership team on formulating ITWorx strategy
• Drive efficiency by proposing re-use (for product) / cost reduction innovative approaches while ensuring customer satisfaction
• Manage and guide the team through company wide projects and objectives; cascade to the team; and ensure adoption and compliance (example: digital transformation)
• Manage and deliver one or more projects under the program he/she is managing and act as a project manager executing all the PM accountabilities when needed

Job Requirements:

Must have professional qualifications:

• Bachelor of Computer Science or equivalent
• 13+ years of relevant experience; including at least 6 years in project management
• Project management experience is a must
• Project management training/certificate is a plus
• Software project lifecycle knowledge is a must
• Experience in software projects is a must

Equal opportunity:

All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process