Program Manager – Account Management & Seller Onboarding

Role Overview

noon is building and incubating centralized Account Management and Seller Onboarding teams, and we are looking for a Program Manager to drive the success of this initiative. This role will be responsible for defining program goals, establishing monitoring frameworks, and setting up review mechanisms to ensure seamless execution.

The Program Manager will work closely with cross-functional stakeholders across Product, Operations, and Business teams to streamline processes, improve seller and team experience, and deliver strong business outcomes.

Key Responsibilities

• Define clear program objectives, KPIs, and performance targets for Account Management and Seller Onboarding teams.
• Establish governance, tracking, and review mechanisms to monitor program progress and outcomes.
• Partner with Product, Operations, and Business teams to enhance seller onboarding workflows and improve centralized account management effectiveness.
• Identify process gaps, operational challenges, and scalability issues; drive continuous improvement initiatives.
• Support leadership with regular program reviews, insights, dashboards, and actionable recommendations.
• Ensure consistent execution, stakeholder alignment, and timely delivery of program milestones.

Qualifications & Experience

• Bachelor’s degree is mandatory; MBA from a Tier-1 institution is preferred .
• 2–4 years of experience in e-commerce, preferably in Program Management or Account Management roles.
• Strong analytical and problem-solving skills with a structured, data-driven approach.
• Excellent communication and presentation skills with the ability to influence cross-functional stakeholders.
• Experience working in fast-paced, execution-focused environments.

Technical & Functional Skills

• Strong proficiency in Excel / Google Sheets.
• Experience working with dashboards and performance metrics.
• SQL knowledge is a strong plus .

What Success Looks Like

• Well-defined program goals with clear ownership and accountability.
• Improved seller onboarding efficiency and account management effectiveness.
• High-quality reporting and insights that enable leadership decision-making.
• Strong cross-functional collaboration and smooth execution of initiatives.