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Program Manager, CBW, MENA Buyer Abuse Prevention

Egypt

DESCRIPTION

[Full time 12-month fixed contract]

Amazon is rapidly expanding its presence in the Middle East and North Africa (MENA) region and we are looking for a Program Manager to join the MENA Returns and Business Waste. CBW is an overall mechanism to track the net cost to serve to our customers and sellers to drive down inefficiencies & lower the amazon cost structure. We build products to reduce the financial costs of product returns and drive operational excellence across the fulfillment network.

Amazon’s vision is to be ‘earth’s most customer centric company’ and the PM will be:

Deliver P&L savings by reducing cost of business waste

Identifying opportunities, defining solutions, getting leadership buy in, prioritization of resources for the identified programs

Lead new programs to reduce cost to serve

Working with multiple teams including Supply Chain, Category, CS, Transportation, Finance and the FCs, and Tech to run the programs

Design and implement customer-centric solutions to reduce order cancellations and delivery exceptions

Deliver through influencing other teams to change, through the use of quantitative and qualitative data provided to stakeholders with often conflicting KPIs

Key traits required for the role:

Entrepreneurial spirit to identify and kick-start new program

Customer obsessed

Extensive stakeholder management and relationship building

Compelling written and oral communication skills

Enthusiastic about solving complex problems

Comfortable operating in fast paced environment

A data based decision maker and comfortable in operating large & complex dataset for insight generation.

Willingness to roll up sleeves and take care of emerging operational issues

This role is a fixed 12-month contract and will be based out of Cairo (Egypt) office.

BASIC QUALIFICATIONS

3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

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