Program Specialist

The Program Specialist is a dynamic, front-facing role that combines customer service, administrative support, and community engagement. This position serves as the first point of contact for residents, applicants, and visitors while supporting programs and partnerships that enhance quality of life for Brookline Housing Authority residents. This is a fully on-site position.

Key Responsibilities

Customer Service & Front Desk Support

· Greet visitors and manage incoming calls, providing accurate information about BHA housing programs.

· Direct inquiries to appropriate departments and staff.

· Provide administrative support to Resident Services, Leased Housing, & Admissions Departments.

· Manage incoming and outgoing correspondence (mail, scanning, distribution).

· Maintain a welcoming, organized reception area and up-to-date public materials.

Resident Services Support

· Assist in planning and delivering events and materials that connect residents to resources and opportunities.

· Conduct outreach for programs, events, and services through various means.

· Develop and maintain resident-facing communications, including newsletters, website updates, and social media.

· Help maintain safe, welcoming community spaces and technology for residents.

Professional Responsibilities

· Maintain confidentiality and uphold organizational policies.

· Communicate effectively with residents, staff, and community partners.

· Participate in team meetings and professional development opportunities.

· Perform additional duties as needed to support agency goals.

Qualifications

· Associate’s degree and/or 1+ years in community-based programs or related.

· Demonstrated skills: excellent interpersonal, verbal, and written communication skills; strong organizational skills and attention to detail; strong computer skills and capacity to learn (MS Word, Excel, and Outlook, SharePoint); experience with PHA Web, Inc. housing software a plus. Must have the ability to learn other computer software programs as required by assigned tasks (e.g. Google Suite, Canva, others).

· Demonstrated ability to: establish strong, trusting partnerships with participants and colleagues of diverse backgrounds; share, solicit, receive, and grow from feedback.

· Demonstrated characteristics: genuine enthusiasm for community outreach; caring, resourceful, responsible, and adaptable to evolving program needs; physical condition commensurate with program demands.

· Ability to work occasional evenings and additional hours.

· Bilingual in Spanish or Haitian Creole preferred but not required.

· Relevant lived experience is valued.

· Familiarity with Brookline is a plus.

Physical Requirements

· Ability to travel to properties - access to personal vehicle and valid license

· Ability to work on feet for extended periods of time

· Ability to carry/lift up to 25 pounds

Compensation & benefits

Temp-to-Perm – 6 month contract position with potential for permanent hire.

$24.00 - $26.00/hr.

The BHA offers a competitive salary and strong benefits package including state GIC health insurance, a transit stipend, education allowance, and a defined-benefit pension.

The BHA is an equal opportunity/affirmative action, Section 3 employer. Women, LGBTQ individuals, minorities, veterans, Section 3 qualifying individuals (defined as being a public housing resident or a “low-income resident”-80% of Area Median Income), and persons with disabilities are strongly encouraged to apply. See full job description at www.brooklinehousing.org

Pay: $50,000.00 - $54,000.00 per year

Benefits:

• Paid time off

Work Location: In person