Programme Coordinator

Main Accountabilities

• Ensures the smooth logistical and administrative coordination of the programme for which he/she has responsibility and provides a service of irreproachable quality to customers/participants.
• Work in close liaison with the programme director and members of the faculty in order to obtain all the necessary information to organize the teaching and the administrative preparation of a programme.
• Seek the cooperation of different operational departments to ensure smooth deliver of programme. He/she is responsible for the good performance of services carried out by these internal suppliers.
• Negotiate and manage all relationships with internal & external suppliers in order to meet deadlines and deliver a high quality customer experience in the customer journey.
• In the case of CSP, he/she is in direct contact with the companies to define with them the overall logistical organisation of the programme.
• Perform an important public relations role representing with customers/participants through the daily presence and assistance as well as at social events (cocktails, dinners, outings, visits, etc).
• Perform an important role in terms of listening to and gathering the feedback from participants on the programme's progress/content. He/she must demonstrate discernment in rapidly passing on the information to faculty and those responsible in Executive Education Department.
• Anticipate possible organisational and logistical problems.
• Demonstrate a good sense of organisation since he/she must manage the current programme at the same time as preparing for subsequent one(s).
• Monitor and respect the assigned programme budgets. He/she must submit an accurate and complete billing report at the end of the programme to the Cost & Payment Manager (EDP). This not only ensures that the clients receive the invoiced cost in a timely fashion but also guarantees prompt payment to external suppliers. The job holder is also responsible for tracking and monitoring the reception of bills and receipts.

Key Challenges

• Providing a high level of customer service on a consistent basis.
• Being proactive when dealing with demands from clients and faculty as well as last minute requests while respecting all processes and procedures.
• Responsible and accountable to both clients and faculty for the complete process without having direct authority over any internal services nor visibility of their priorities.
• Managing the preparation, running and follow-up of several assigned programmes simultaneously which are structurally completely different.
• Working in a fast-paced environment which requires extensive flexibility and frequent travel in the region.

To be successful in this role you will have

• Excellent verbal and written communications skills
• Excellent command of computer tools such as MS Word, Excel etc
• Good experience in interpersonal relations
• The ability to multi task and prioritize the most urgent of tasks

Travel to SAUDI ARABIA and NORTH AFRICA will be required.