Project Coordinator

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

Job Summary:

We are seeking a highly organized and detail-oriented Project Coordinator to support the planning, coordination, and execution of customer projects. This role is critical in keeping projects on schedule, ensuring clear and professional communication, and providing a positive experience for our customers. The ideal candidate has excellent time management skills, strong written and verbal communication abilities, and experience working in a customer-facing environment.

Key Responsibilities:

• Coordinate project activities, schedules, and deliverables to ensure timelines are met

• Track project tasks, milestones, and dependencies; proactively identify and communicate risks

• Serve as a primary point of contact for customer communication, ensuring timely and professional updates

• Communicate clearly and confidently with American & Canadian customers, including those with limited technical knowledge

• Prepare and maintain project documentation, status reports, and meeting notes

• Schedule and facilitate project meetings, including agendas and follow-up action items

• Support Project Managers with administrative and coordination tasks as needed

• Ensure accurate and consistent communication between internal teams, customers, and third-party vendors

• Manage multiple projects and priorities simultaneously

• Update and manage projects in project management tool: Cloud Coach

Required Skills & Qualifications

Experience:

• Minimum 2 years of experience in project coordination, project support, or customer-facing role

Communication & Professional Skills (Required):

• Excellent written and verbal communication skills (non-negotiable)

• Strong English language proficiency with clear, professional communication for American & Canadian customers

• Exceptional time management and organizational skills

• Strong attention to detail and follow-through

• Ability to manage multiple tasks and deadlines in a fast-paced environment

Preferred Qualifications:

• Experience supporting projects in a professional services, IT, or software environment

• Familiarity with project management tools (e.g., Cloud Coach, Team Support and Dev Ops)

• Understanding of basic project management concepts and terminology

Additional Information:

• This is a customer-facing role requiring professionalism and strong interpersonal skills

• Ability to work independently while collaborating effectively with a team

• Prior experience working directly with American & Canadian customers is strongly preferred

• Working hours 8am Central Time Zone to 5pm Central Time Zone

• Flexible time schedules to accommodate all time zones

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan [Tenured Employees Only]

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.