Project Coordinator/Administrative Assistant

Job Title: Project Coordinator/Administrative Assistant (Part-Time, Remote)

Location: Madison/Huntsville

Company Overview: Andrews Media

Andrews Media is a family-owned and innovative real estate media agency rapidly expanding throughout North Alabama. Our mission is to deliver high-quality photo and video marketing solutions to our clients (realtors), enhancing their reach and driving business growth. We are known for going the extra mile for our clients by providing kind and personable interactions, having reliable, consistent, and quick turnaround times, and being flexible to our clients’ needs. We believe in cultivating a positive and collaborative work environment.

Are you a people person with exceptional organizational skills? Do you thrive in dynamic environments and love making a difference? If so, Andrews Media wants you on our team!

About the Role:

We are looking for a Client Relations & Project Coordinator to manage our inbox, client calls, project coordination, and streamline communication between clients, photographers, editors, and virtual assistants. This position would also be involved in working with the CEO to create procedures, documentation and further shape this role at the company. This is a primarily remote position, however we need someone based in the Huntsville/Madison area for in-person training, team meetings and of course any team bonding events! This role is perfect for someone who loves interacting with customers, is highly organized, and thrives in a fast-paced environment.

Key Responsibilities:

Customer Advocacy: Be patient, empathetic, and passionately communicative. Put yourself in the customers’ shoes and advocate for them when necessary. Solve customer problems and issues confidently, and investigate to resolve complaints.

Accountability: Understand, review, and positively impact specific standards set daily. Schedule shoots and confirm appointments with customers.

Project Coordination: Monitor and track jobs. Communicate and guide photographers in the field to ensure a quality project. Assist in resolving customer issues.

Communication: Handle large amounts of incoming calls/emails/texts. Manage responsive and consistent communication with our team and clients.

Problem-Solving: Report any client/photographer issues or concerns and be solution oriented. Maintain organization while managing your calendar, inbox, files, and resources.

Relationship Building: Build sustainable relationships and trust with customer accounts through open and interactive communication.

Customer Service: Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Collaboration: Work with the CEO to create procedures and documentation. Add input and ideas to the team/business to improve operations and client satisfaction.

Qualifications:

• Must be detail oriented and enjoy problem solving and organization.

Customer Interaction: Identify and assess customers’ needs to achieve satisfaction. Take the extra mile to engage customers.

Record Keeping: Keep records of customer interactions and preferences, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.

Communication Skills: Strong phone contact handling skills and active listening. Excellent communication and presentation skills.

Adaptability: Customer orientation and ability to adapt/respond to different types of characters.

Time Management: Ability to multi-task, prioritize, and manage time effectively.

Urgency: Strong sense of urgency in regards to customer service.

Tech Savvy: Computer literate (Word processing software, spreadsheets ie Outlook, Excel, Word, and learning our booking software etc.).

Organizational Skills: Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently. Takes feedback well, always looking to improve.

Why You'll Love This Role:

People-Centric: If you love talking to people and providing excellent customer service, this role is for you.

Growth Opportunities: We're growing rapidly and want someone who is eager to grow with us, taking on more responsibilities as we expand.

Dynamic Environment: No two days are the same! You'll enjoy a fast-paced and ever-changing work environment.

Supportive Team: We believe in cultivating a positive and collaborative work environment and understand the importance of personal development and mentorship to help you succeed.

Work-Life Balance: Part-time, hourly position

Job Type: Part-time

Pay: $20 per hour starting pay

Expected hours: 20 hours per week

How to Apply

The ONLY way to be considered:

Please send a short video (recorded on your phone is totally fine) via the following link:

Copy and paste link to browser and follow prompts to record video.

https://app.hirevire.com/applications/e3ae60c7-e28d-45d7-ad35-4978dbcb0f9b

You will answer these 3 questions:

• Why do you want to join the Andrews Media team and what makes you a great fit?
• What does stellar customer service mean to you?
• How does this job fit into your life right now?

Then, complete your Indeed application and type “Media” somewhere in your answers so we know you read the whole thing.

Pay: From $20.00 per hour

Application Question(s):

• What city do you live in?
• Do you have reliable transportation?
• Do you have any experience in Office Administration and if so, for how long?
• Do you have a personal computer? Is it Apple of Windows based?
• Do you have any experience with social media content? If so, how many years and which types?
• Would you be interested in moving to a full time position if that became available?

Work Location: Hybrid remote in Madison, AL 35757