Project Manager

Responsibilities

• Lead discovery and scoping sessions with prospective and existing clients to define project requirements, success criteria, and delivery approach
• Author detailed Statements of Work (SOWs), translating business needs into clear deliverables, timelines, and commercial terms in partnership with Sales and Solutions Engineering
• Own the project plan from kickoff to completion maintaining milestones, dependencies, and risks across multiple concurrent engagements
• Perform resource allocation and capacity planning in coordination with the team, ensuring the right people are assigned at the right time across the project portfolio
• Serve as the primary point of contact for clients throughout the engagement, managing expectations and communicating progress with clarity and confidence
• Facilitate regular stakeholder touchpoints including status calls, milestone sign-offs for both client and internal teams
• Partner with Customer Success at project close to ensure a smooth handoff and strong foundation for long-term retention

Requirements:

• Customer-facing communication skills and stakeholder management.
• 1 - 3 years in a project management or delivery role within a B2B SaaS or professional services environment
• Experience writing SOWs and managing projects against contracted scope
• Confident, polished communicator with a track record of managing senior client stakeholders
• Strong command of project management tools (e.g. Asana, Jira, Monday, Smartsheet, or equivalent)
• Ability to understand technical concepts well enough to bridge conversations between clients and engineering or implementation teams
• Experience delivering SaaS implementation or onboarding projects at scale
• Familiarity with Jira is a plus
• Familiarity with business analysis is a plus.