Project Manager I

Department: Professional Services

Employment Type: Full Time

Location: Lahore/Islamabad

Description

We are seeking a proactive, organized, and people-savvy Project Manager I (Level 1) to join our team and help deliver exceptional results across a portfolio of technical projects. If you're passionate about customer service, eager to learn, and ready to thrive in a Managed Services Provider (MSP) environment-this role is for you.

Key Responsibilities :

• Manage a portfolio of 25+ concurrent IT projects of varying complexity and duration
• Serve as the primary point of contact for clients and internal engineering teams; ensure timely, clear, and confident communication
• Create and maintain project documentation, schedules, and updates using task management tools
• Monitor project budgets; understand margin, leakage, and scope creep, and take action to mitigate risks
• Translate technical concepts into business-friendly language for clients; facilitate non-technical client understanding
• Foster client trust and satisfaction through professional conduct, responsiveness, and issue resolution
• Collaborate effectively with technical teams and project coordinators to drive delivery excellence
• Apply analytical thinking to identify patterns in project risk or bottlenecks; escalate systemic issues appropriately
• Support a culture of continuous improvement, contributing to internal process refinements and best practice sharing
• Demonstrate a learning mindset by deepening understanding of infrastructure concepts and project delivery techniques
  
  

Requirements

Required:

• Associates degree in a related field or 1 to 3 years minimum experience managing IT projects
• CAPM, APM, or equivalent certification or demonstrated project management capability
• Experience in a Managed Services Provider (MSP) or similar IT services environment
• Strong written and verbal communication skills with the ability to confidently engage stakeholders
• Foundational understanding of project financials and their connection to delivery actions
• High proficiency in time management, organization, and task tracking
  
  

Preferred:

• Exposure to or certification in Lean or Six Sigma methodologies
• Familiarity with common project infrastructure elements and comfort working alongside technical stakeholders