Project Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do

Partner with the Business Process Owner(s) and Subject Matter Expert(s) to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements

Engage with multi-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams

Analyze business processes and identify potential automation opportunities.

Facilitate the planning and execution of RPA and other Automation projects

Work with Solution Lead/Project Manager to perform Feasibility and Value analysis (ROI) for the targeted processes

Facilitate sessions with stakeholders to drive out requirements

Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document Existing As-Is process.

Document and diagram the existing and proposed environment and process flows.

Under guidance of Solution Lead/Project Manager deliver key business analysis artifacts, using guidelines and tools, for the Proposed solution design/To-Be process.

Experienced campaigner who can create/define functional requirements in use cases.

Coordinate on requirements walk-through and sign offs, verifying with business SME(s)/Process Expert(s) that use cases and process flows perfectly to portray specific business needs.

Define requirements by creating user stories and adding to Product Backlog.

Act as a liaison between business and technical resources

The candidate will be working with Business SME(s)/Process Expert(s)/Stakeholder(s) spread across geography, primarily in US region and secondarily in Europe and accordingly, our work timings are aligned and covered between 1200 noon - 0000 midnight hours IST (Mon-Fri).

What we are looking for

Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields with 8+ years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams

Certified Business analyst from following institutions: IIBA, IQBBA, PMI or IREB

Good working knowledge of MS Office applications such as Excel / Power Point / Word / Visio

Should be comfortable working in Agile environment and thoroughly across all the constituent ceremonies.

Experience working with any of the leading automation software (UiPath, Automation Anywhere, Blue Prism)

Strong customer service focus with the shown ability to develop and maintain effective working relationships with team members, customers and management. Demonstrate tight-knit collaboration across all levels of the organization

Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team

Effective Persuasive Communication including the ability to influence SMEs and business customers toward change, automation and continuous improvement

Willingness to learn and become a guide in RPA and other Intelligent Automation solutions which may include but not limited to Artificial Intelligence, Machine Learning, Natural Language Processing or combination thereof.

A great teammate that is willing to learn and adapt in a high pace delivery environment

Good communication skills – both verbal and written and ability to analyze data to draw business-relevant conclusions.

Writing simple/complex SQL queries for data analysis and Certification/Completion of Design Thinking course.

Location Gurgaon, India

The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!