Property Manager

Property Manager – Residential Portfolio (~250 Doors and growing)

Location: Spokane Valley
Company: Hornberger Property Management
Schedule: Full-time, 40 hours/week, mostly office-based with some field work
Employment Status: Non-exempt, hourly

About Us

Hornberger Property Management is a residential property management company serving owners and residents throughout the Spokane Valley area. We focus on clear communication, well-maintained homes, and a professional, friendly experience for both owners and residents.

We operate according to The Hornberger Way:

A people-first, process-driven, metric-informed way of operating that turns owners, residents, vendors, and partners into raving fans by being proactive, accountable, and continuously improving at scale.

If that sounds like you, keep reading.

About the Role

We’re hiring an experienced Property Manager to take full ownership of a portfolio of just over 250 residential doors and lead a team of three Assistant Property Managers.

You’ll be the primary point of contact for owners, oversee day-to-day operations for your portfolio, coordinate with maintenance, and coach your team to hit performance targets. This is a hands-on role for someone who can manage detail, lead people, and communicate confidently.

You will report directly to the Director of Operations.

Key ResponsibilitiesPortfolio & Owner Management

• Serve as the primary manager for a portfolio of ~250 residential units.
• Build strong relationships with owners; provide proactive updates on performance, vacancies, and major repairs.
• Review owner statements and explain income/expense activity; recommend rent adjustments and capital improvements.
• Ensure compliance with Washington landlord–tenant law and Fair Housing regulations.

Resident Experience & Operations

• Oversee move-ins, move-outs, and lease renewals according to company processes.
• Coordinate with maintenance to ensure work orders, turns, and inspections are completed on time and within budget.
• Handle escalated resident issues and complaints, balancing customer service with protection of the owner’s asset.
• Conduct or oversee property inspections and ensure accurate documentation.

Team Leadership

• Directly supervise three Assistant Property Managers.
• Run regular team huddles and 1:1s to review priorities, vacancies, delinquency, and maintenance items.
• Assign and track work using LeadSimple and Asana; verify completion and quality.
• Coach team members to meet expectations and support their growth in line with The Hornberger Way.

Tools & Communication

• Use AppFolio for day-to-day property management tasks and reporting.
• Use Slack, LeadSimple, Asana, Google Workspace, and Zoom Phones for communication and task management.
• Maintain clear, timely communication with owners, residents, vendors, and internal teams.

After-Hours Rotation

• Participate in a round-robin after-hours maintenance line on a rotating schedule.
• Triage after-hours calls, dispatch vendors when necessary, and document all actions taken.

Qualifications

Required

• Active Washington real estate license, or the ability to obtain one quickly (company support available).
• 5+ years of residential property management experience.
• Experience managing a significant portfolio (ideally 200+ doors) with responsibility for owners, residents, and vendors.
• Strong working knowledge of Washington landlord–tenant law and Fair Housing basics, or ability to get up to speed quickly.
• Prior experience leading or supervising others (formal manager title or equivalent leadership responsibility).
• High level of organization and attention to detail; comfortable handling a large volume of tasks and deadlines.
• Professional, direct communication style; able to handle difficult conversations with owners and residents.
• Alignment with The Hornberger Way: people-first, process-driven, metric-informed, proactive, and accountable.

Preferred

• Hands-on experience with AppFolio.
• Daily use of tools like Slack, LeadSimple, Asana, Google Workspace, and Zoom Phones.
• Experience working with KPI- or bonus-driven performance plans.
• Bilingual (e.g., English/Spanish) is a plus.

Compensation & Benefits

• Hourly Rate: $26.00 – $36.00 per hour, with structured framework to push past these figures. (Starting pay is depending on experience and qualifications).
• Schedule: Guaranteed 40 hours per week (non-exempt, hourly).

Bonuses & Advancement

• Monthly and quarterly performance bonuses based on a combination of company and individual results.
• Participation in an after-hours maintenance rotation, compensated at $75 per week when on call.
• Structured advancement framework with opportunities to move beyond the initial pay range based on performance and increased responsibility.

Benefits

• Full medical, dental, and vision coverage.
• 16 days of paid time off per year, granted after the first 90 days and prorated based on start date.
• Sick leave accrual in accordance with company policy.
• Up to 10 days of unpaid time off available each year (subject to approval).
• Paid company holidays, also included are company approved paid extended weekends throughout the year.
• Company gas card provided for approved business travel (field work, inspections, etc.).

How to Apply

Please submit:

• Your resume, and
• A brief cover letter or note that includes:
• Approximate number of residential doors you’ve managed at one time.
• Your current Washington real estate license status.
• A short example of how you successfully handled a difficult owner or resident situation in a way that reflects The Hornberger Way.

Job Type: Full-time

Pay: $26.00 - $36.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No overtime

Work Location: In person