Public Relations Operations Supervisor

Public Relations Operations Supervisor

Location: Abu Dhabi, United Arab Emirates
Department: Operations - Government Relations
Reports to: Operations Manager

About the Role

We are seeking a Public Relations Operations Supervisor to lead and oversee our team of Public Relations Officers (PROs) across the UAE. The ideal candidate will ensure all government-related tasks, licensing activities, and client requirements are handled efficiently, accurately, and in full compliance with UAE labor and immigration laws.

This role combines strategic coordination, team leadership, and hands-on government liaison, ensuring seamless operations between management, key account teams, and PRO staff.

Key Responsibilities

Team Leadership & Coordination

• Supervise and guide a team of PROs across multiple Emirates.
• Allocate and monitor daily assignments received from Management and Key Account Managers.
• Ensure client requests are verified, prioritized, and delegated effectively.
• Review team performance through daily check-ins and weekly reports.
• Step in to support high-priority or time-sensitive tasks when required.

Compliance & Quality Assurance

• Review and validate all documents prepared by PROs before submission.
• Ensure full compliance with UAE labor, immigration, and licensing regulations.
• Keep management and internal teams updated on any procedural or policy changes.
• Uphold accuracy, confidentiality, and accountability in all submissions.

Financial & Operational Oversight

• Oversee petty cash usage, bill verification, and reimbursement coordination.
• Work closely with Finance to maintain transparency in expense management.
• Optimize PRO routes and schedules for cost and time efficiency.
• Address operational bottlenecks and provide proactive solutions.

Reporting & Communication

• Prepare daily and weekly activity reports for management.
• Maintain organized records of all company-related government transactions.
• Foster effective communication between PROs, Operations, and KAM teams.

Field Responsibilities (Approx. 20%)

• Represent the company at key government offices for critical or escalated cases.
• Support on complex documentation and government-related procedures when needed.

Skills & Competencies

• Proven leadership and team supervision experience.
• Deep knowledge of UAE government procedures (MOHRE, GDRFA, ICA, DED, Municipality, DHA, etc.).
• Excellent coordination, documentation, and communication skills.
• Strong attention to detail and commitment to compliance.
• Fluent in Arabic and proficient in English (reading, writing, speaking).
• Able to manage multiple priorities under pressure with professionalism and integrity.

Qualifications & Experience

• Bachelor’s Degree or equivalent qualification.
• Minimum 10 years of UAE experience in PRO or Government Relations roles.
• Demonstrated supervisory experience managing PRO or government liaison teams.
• Solid understanding of UAE labor, visa, and company registration processes.
• Valid UAE Driving License (mandatory).

Work Conditions

• Location: Abu Dhabi, UAE
• Work Distribution: 80% office-based (coordination & reporting) | 20% field-based (government tasks)

Why Join Us

This is a great opportunity for an experienced professional to take on a leadership role that directly impacts operational success. You’ll manage a skilled PRO team, ensure full compliance with UAE regulations, and play a vital part in driving service excellence across the organization.

Job Type: Full-time

Pay: From AED8,000.00 per month

Application Question(s):

• What is your salary expectation ?
• What is your notice period?

Experience:

• PRO Team Handling : 10 years (Required)

License/Certification:

• UAE Driving License (Required)