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QA Analyst
About Contour
Contour Software
has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Company
CAST is an award-winning developer of software and hardware solutions for the entertainment, events, and meetings industries. Our flagship products include WYSIWYG, the industry standard for lighting design and pre-visualization, and BlackTrax, a cutting-edge real-time tracking system.
For over 30 years, we’ve driven innovation, recognized with 24 patents, two Emmy Awards, and multiple international industry honors. Our technology powers some of the world’s most iconic productions — from the Olympics and Super Bowl halftime shows to Cirque du Soleil, Disney, Apple, and major tours by U2.
Beyond live entertainment, we partner with global brands including Marriott, Loews, and Encore Global to transform event and production experiences worldwide.
Position
The SQA Analyst plays an essential role in ensuring the quality, stability, and performance of CAST’s products. This role blends hands on software testing with real world operational support. The SQA Analyst executes test plans, validates new features, and identifies defects before release by recreating real world use cases. They work closely with Customer Success and Product Development to verify fixes, document issues clearly, and provide actionable insights that improve product behavior.
The role supports customers and internal teams by troubleshooting scenarios commonly encountered in the field including inconsistent tracking data, visualization performance issues, patching mistakes, networking misconfiguration, or hardware communication challenges. Through clear communication, structured testing, and accurate problem diagnosis, the SQA Analyst contributes directly to product reliability and customer confidence.
The successful hire will be located and work out of the Contour Software Karachi/Lahore/Islamabad office, working as part of the resource-center team, as an extension of the division-based R&D department.
Job Description
Demonstrates strong customer focus by understanding real world user workflows and incorporating customer perspectives into testing, issue analysis, and product quality improvements.
- Applies functional and technical skills by configuring CAST products in controlled and production like test environments, validating performance across complex lighting, tracking, and visualization scenarios.
- Shows learning agility by staying current on CAST product updates, industry technologies, and evolving production workflows to strengthen test coverage and product insight.
- Uses strong problem solving and process management skills to identify defects, replicate field scenarios, diagnose root causes, and provide clear, actionable findings to Product Development.
- Demonstrates a strong drive for results by executing manual and automated QA tests, documenting issues thoroughly, validating fixes, and ensuring releases meet CAST’s quality standards.
- Communicates effectively by contributing to test plans, release notes, internal QA documentation, and technical guides that improve clarity and consistency across teams.
- Collaborate with Product Development, Sales, Marketing, and Operations to share testing insights, align on requirements, and support continuous product improvement.
- Shows composure and adaptability when working with shifting priorities, tight release schedules, evolving features, and unexpected findings during regression or integration testing.
Job Qualifications
University degree in Computer Science, Information Technology, and/or related discipline.
- Minimum 3 years of experience in QA, software support, technical production, or theatrical/film/TV environments.
- Strong technical understanding of CAST products or similar entertainment-technology systems.
- Knowledge of networking concepts, network infrastructure, industry protocols, servers, consoles, and production workflows.
- Experience with manual/automated QA testing, defect tracking, and quality documentation.
- Strong written and verbal communication skills.
Competencies
Customer Focus – Dedicated to meeting customer expectations and delivering high-quality support.
Functional / Technical Skills – Demonstrates strong technical knowledge of CAST systems and related technologies.
Learning Agility – Quickly learns new tools, workflows, and product updates.
Problem Solving – Uses logic and analysis to resolve technical challenges.
Drive for Results – Takes ownership and delivers high-quality outcomes consistently.
Communication – Shares information clearly and effectively with internal and external stakeholders.
Process Management – Organizes work efficiently, follows testing procedures, and maintains accurate documentation.
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
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