QA Evaluator

Key Responsibilities

• Providing Constructive Feedback: Deliver timely and actionable feedback sessions to
  
  

Sales Development Representatives (SDRs) to enhance their performance and

adherence to quality standards. Ensure feedback is specific, measurable, and aligned

with organizational goals.

• Record Keeping and Compliance: Maintain accurate and comprehensive records of all
  
  

feedback provided to SDRs. Collaborate with the Operations team to ensure that

feedback points are implemented and tracked, promoting continuous improvement.

• Documentation and Analysis: Ensure thorough documentation of all training and
  
  

coaching sessions conducted, including the development of a comparison matrix to

measure the effectiveness of training initiatives before and after implementation.

• Calendar Management: Keep the training and coaching calendars up-to-date, ensuring
  
  

seamless coordination with relevant stakeholders and minimizing scheduling conflicts.

• Training Support: Assist the Training and Development (T&D) team in delivering targeted
  
  

training sessions, providing subject matter expertise as needed to enhance SDR skills and

knowledge.

• Content Creation: Develop high-quality coaching and training materials that align with
  
  

organizational objectives and support the growth and development of SDRs.

• Quality Assurance: Verify the accuracy of quality metrics and double-check
  
  

improvement points in marked SDRs, ensuring that feedback is implemented and

performance standards are met.

Software Finder is a leading B2B SaaS marketplace that helps businesses discover, compare, and select the right software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights.

With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.

Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.