QRC Administrator (Temp) - Dubai, UAE

QRC Administrator (Temp) - Dubai, UAE

• Support the SSU with the implementation of the Field Action from initiation to closure
• Receive, communicate, monitor and close the Field Actions within the given timeframe
• Prepare KPIs related to Field Action progress
• Communicate with relevant stakeholders within the SSU and wider QRC organisation
• Prepare communication for submission to authorities

• Support the SSU by logging NCs received from other departments and sending to the owner
• Supporting QRC Specialist and Director with creation of KPIs related to NCs
• Support the SSU with the non-product complaints, identification, logging and monitoring

• Assist the QRC Director with the preparation of the monthly KPIs

• Assist in creating and updating procedures and work instructions
• Assist in any QMS project as required

Quality System Duties and Responsibilities:

Each organization shall have sufficient personnel with the necessary education, background, training, and experience to assure that all activities required by this part are correctly performed and shall establish procedures for identifying training needs and ensure that all personnel are trained to adequately perform their assigned responsibilities. Training shall be documented.

• Experience in an administration, customer service or similar role
• Knowledge of ISO 13485 and/or ISO 9001
• Experience using Microsoft Office
• Previous experience of working within a medical device environment desirable
• Experience using QMS software / SAP desirable

Personal qualities:

• Excellent organizational skills and strong attention to detail
• The ability to work independently and as part of a team
• Strong sense of integrity and confidentiality
• Good sense of resilience
• The ability to communicate with a wide variety of stakeholders

• Performing QRC tasks as outlined in the applicable SOPs
• Communication of FSCAs to affected customers
• Assigning of NCs to owners
• Assigning of Non-Product Customer complaints to owners