Quality Assurance

Job Summary:

We are looking for a Quality Analyst to evaluate and ensure the quality of customer interactions. The ideal candidate must be a graduate with strong command over English and Urdu languages.

Key Responsibilities:

• Monitor and evaluate calls/chats for quality and compliance.
• Identify gaps and provide actionable feedback to improve performance.
• Prepare daily, weekly, and monthly QA reports.
• Conduct coaching sessions with agents to enhance service quality.
• Ensure all customer interactions meet company standards.
• Collaborate with team leads and trainers for quality improvements.

Requirements:

• Must be a graduate.
• Fluency in English and Urdu (mandatory).
• Strong analytical and listening skills.
• Good communication and documentation skills.
• Ability to provide constructive feedback.
• Previous QA or call center experience is a plus.

Job Type: Full-time

Pay: Rs40,000.00 - Rs45,000.00 per month

Work Location: In person