Quality Assurance Manager - Four Seasons Resort at The Red Sea, Saudi Arabia

Quality Assurance Manager - Four Seasons Resort at The Red Sea, Saudi Arabia

We are seeking a passionate and detail-oriented quality manager to join our team at Four Seasons Red Sea. The Quality Manager will play a vital role in ensuring service excellence, monitoring operational standards (FORBS, LQA, etc.), and driving continuous improvement across all departments.

Key Responsibilities

• Develop, implement, and oversee the property's quality assurance programs.
• Monitor and audit operational performance to ensure alignment with Four Seasons standards.
• Analyze guest feedback and identify areas for service enhancement.
• Collaborate with department heads to implement corrective actions and best practices.
• Facilitate training sessions and workshops to enhance service culture and quality awareness.
• Lead the property's Forbes Travel Guide and Leading Quality Assurance (LQA) preparation, audits, and follow-up actions.
• Prepare regular reports on quality performance and improvement initiatives.
• Act as a brand ambassador, ensuring a seamless and exceptional guest journey.

Qualifications & Skills

• Bachelor's degree in Hospitality Management or a related field (Les Roches graduates preferred).
• Minimum 3-5 years of experience in quality management, guest experience, or related hospitality roles.
• Proven experience in working with Forbes Travel Guide standards and LQA inspections.
• Strong knowledge of luxury service standards and quality control systems.
• Excellent analytical, communication, and presentation skills.
• Proficiency in data analysis and reporting tools.
• Strong leadership and influencing skills with the ability to collaborate across departments.
• Fluency in English; additional languages are a plus.

What We Offer

• Competitive tax free salary.
• Housing and transportation provided.
• 30 days annual vacation plus public holidays.
• Paid home leave flights.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Worldwide complimentary stays with Four Seasons.
• Career growth and development opportunities.