Quality Assurance Officer

The job holder is responsible to work with quality managers to help establish quality control mechanisms, identify risks, and define relevant risks mitigation strategies. She/he also develops and implements project standards and frameworks to ensure that its objectives are met and ensure compliance and strict adherence to the ISO Quality Manual.

Monitor and execute SOPs for Warehouse Operations

• Ensure all SOPs are strictly adhered to in the Warehouse Operations.
• Report observed errors in delivery (delays, returns, double orders, wrong orders, batch/expiry differences).
• Conduct at least 2 pharma agency stock check/month; report results vis- -vis expiries, lot details vs. qty. in system.
• Ensure compliance with Corporate Health, Safety & Environment (HSE) standards.
• Reduce the returned orders with relevant errors to 50% vs. 2016 reported figures by continuously conduction daily audit reports.
• Ensure compliance to the corporate Policies, Procedures and SOPs.

Investigation of Customer Complaints along with stock investigation

• Investigate customer complaints & deficiency report and prepare a report specifying the root cause.
• Update customer complaint report and submit it to the QA Manager.
• Identify and suggest corrective steps on any deficiency caused by improper storage methods, extended periods of storage etc.
• Facilitate internal/external auditors with any relevant documentation, reports etc.
• Enhance overall customer satisfaction is at 85%.

Review of ISO Manual

• Periodic review of AEC ISO Quality Manual in coordination with Corp ISO Specialist.
• Ensure compliance and strict adherence to the ISO Quality Manual.
• Prepare and submit regular reports on Quality and systems for Management review.
• Suggest necessary amendments to the Corporate ISO specialist to be incorporated in the Quality Manual.
• Review & complete GSDP questionnaire as per ISO Standards and guidelines, requested by the principal companies.
• Ensure compliance and strict adherence to the ISO Quality Manual.
• Timely revise and update all SOP s and ensure on time ISO 9001:2015 training certification.