Quality Assurance (QA) – International Campaign

Requirements:

• Qualification: Graduation is mandatory.
• Experience: Minimum 1–2 years of QA experience in an international campaign, preferably in the FinTech industry.
• Strong understanding of call monitoring and quality evaluation.
• Ability to provide constructive feedback and coaching to agents.
• Good knowledge of QA scorecards, KPIs, and quality standards.
• Excellent communication and analytical skills.

Responsibilities:

• Monitor and evaluate customer service calls to ensure quality standards.
• Prepare QA reports and performance feedback for agents.
• Identify areas of improvement and coordinate with the team for quality enhancement.
• Ensure compliance with company policies and campaign requirements.

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Application Question(s):

• Are you comfortable handling escalations and ensuring SLA compliance while mentoring a team?
• Have you managed KPIs, performance reports, and client expectations in your previous roles?
• Do you have at least 1 year of experience leading a team in a BPO or call center environment?

Education:

• Bachelor's (Preferred)

Work Location: In person