Quality Assurance Supervisor

Job Purpose/Brief Job Description:
The Quality Assurance (QA) Supervisor is responsible for overseeing quality control processes within the water production facility, focusing on microbiology lab analysis, customer complaint follow-up and verification, and conducting internal audits across all factory and company departments.

This role ensures that products meet internal and external quality standards, regulatory requirements, and customer expectations.

The QA Supervisor must also have an in-depth understanding of various industry audits and certifications, including ISO 22000 for food safety certification, US Army audit requirements, Halal certification, and AIB (American Institute of Baking) standards.

Competencies & Experience:

Education: Bachelor’s degree in Food Science, Chemistry, Biology, Environmental Science, or a related field. Certifications in quality management or food safety (e.g., ISO, HACCP) are mandatory.

Experience: 7-10 years in quality assurance or control, with experience in microbiology lab analysis, customer complaint management, and internal auditing within the food and beverage or water production industry. Knowledge of audits related to ISO 22000, the US Army, Halal, and AIB is essential.

Skills: Strong knowledge of quality management systems, food safety standards, and regulatory compliance, ISO 9001, ISO 22000, HACCP.

Proficiency in microbiological testing, customer complaint resolution, and internal auditing practices.

Excellent communication, analytical, and problem-solving abilities, along with effective team supervision skills.