Quality Assurance Supervisor

Job Summary

On floor QA personnel overseeing and guiding all QA functions, issues, and performances, and working as a point person for QA Manager. Completes all documentation relevant to programs including auditing all SSOP, HACCP and SQF related processes to ensure compliance to programs.

In addition to performing all QA technician responsibilities, the QA supervisor performs all QA trainings, and directs QA technicians in corrective actions and processes. QA supervisor is the primary communicator between QA and all other departments. This position manages the safety programs QA is involved in during evening shifts.

The QA supervisor will act as liaison between all other departments. The QA supervisor will be the dedicated employee for all technical training on new equipment and will be responsible for working with mechanics and production personnel in trouble shooting solutions when issues arise on second and third shift.

The QA supervisor will be responsible for all GMP and Food Safety trainings needing to be performed on both second and third shift.

Role and Responsibilities

• Monitor production personnel to ensure that a consistent quality product is being manufactured.
• Monitor production personnel to ensure that quality product is being manufactured consistent with established standards.
• Support SQF program.
• Participate in GMP audits for KPI metrics.
• Assist with document failures and ensure that mechanical personnel are notified of any equipment failures.
• Perform process check throughout the production, filling, package integrity and labels checks, net weight checks, organoleptic checks.
• Monitor HACCP critical control points.
• Calibrate test equipment.
• Drive factory GMP Standards
• Assist with the Food Safety Training Program.
• Lead QA technicians on first and second shift
• Train both QA and production employees on all QA related trainings, including job specific trainings for proper equipment usage and calibration
• Responsible for QA and food safety related decision making on these shifts
• Responsible for writing and communicating Corrective actions
• Conducting daily meetings between production filling and packaging to discuss any priorities or issues that should be communicated between departments
• Assist in completing consumer complaints
• Assist and accompany USDA inspectors on walkthrough
• Additional responsibilities as needed.

LEVEL OF RESPONSIBILITY

• Works with little supervision, but work is reviewed. Exercises discretion within area of responsibility.
• Builds concensus across functional areas.
• Position has little to no contact with customers.
• Position has little or no impact on revenue, actions and results are subject to review or inspections.
• Ineffective actions could result in significant loss of time, resources and/or could have moderate impact on the organizations public image. Decisions or actions have a significant impact on the organization. Errors are difficult to detect and may be difficult and/or costly to correct. Decisions may have a significant impact on resources and organizational effectiveness; funding, productivity, service, quality, security of assets or external relationships may be adversely affected.

SUPERVISORY RESPONSIBILITIES

• Cross-trains other employees and answers questions from co-workers, but is not responsible for performance management.

SKILL REQUIRED

• High school diploma or GED required.
• Requires minimum of 5 years of experience
• On-the-job training a minimum of 1 Year
• Basic data entry, simple formatting of documents and creates basic templates.; Excel, Word, Outlook

WORKING CONDITIONS AND PHYSICAL EFFORT

The work environment characteristics described here are representative of those a Quality Assurance Team Lead encounters while performing the essential functions of this job.

Physical Demands/Efforts

• Work requires occasional physical exertion including some lifting of objects weighing up to 25 pounds.

Mental & Visual Demands

• Work performed by this position requires a significant level of mental concentration to manage multiple complex tasks.
• Work occasionally requires some degree of visual effort for periods of time.

Work Environment and Hazards

• Employee works in a manufacturing setting with frequent exposure to heat/cold, dust, or other factors that may require protective equipment and still pose a hazard.
• This position has infrequent exposure to hazards that could result in injury and loss of time at work.
• Travel is not required for this position.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Ideal candidate will possess 5+ years food manufacturing experience
• Good knowledge of the Food Manufacturing Industry and of Quality Assurance methodologies.
• Experience with USDA & FDA requirements
• Leadership skillls
• In-depth understanding of policies and procedures
• Ability to train technicians and production personnel on SQF, HACCP, regulatory requirements, and specific job skills
• Good communication skills-written and oral.
• Excellent follow-through including ability to reason through critical issues.
• Ability to communicate with employees at all levels of the organization.
• Numeracy skills

CORE VALUES

Kettle Cuisine takes the utmost pride in its people, products and reputation. Each employee is expected to understand and live our Core Values every day.

• Honor Food We create and produce the best tasting, safest, all natural recipes that strive for perfection in every batch, from bench to kettle
• Honor Each Other We seek to develop trusting, respectful and mutually rewarding relationships with all our team members and business partners
• Honor Development We recognize and nurture each others talents, strengths and interests in order to further strengthen and grow our team
• Honor Innovation We continually strive for creative and sustainable ways to achieve excellence

AMERICANS WITH DISABILITIES ACT

Kettle Cuisine complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment