Quality Control Officer

Job Responsibilities:

• Manage and oversee the food safety management systems for the entire CPU.

• Conduct daily inspections in the facility to ensure compliance with FSMS standards.

• Provide guidance and support to the CPU team to ensure adherence to food safety protocols.

• Manage lab testing, create microbiological and organoleptic schedules, and analyze product

testing reports.

• Monitor semi-finished and finished products before dispatching; highlight and rectify any issues

before dispatch.

• Generate suggestions for continuous improvement initiatives and projects within the

department.

• Handle complaints: Investigate customer and outlet complaints related to food safety and

quality, prepare detailed reports, and maintain the complaint tracking sheet.

• Ensure timely corrective and preventive actions are initiated by relevant departments to prevent

recurrence.

• Coordinate with external service suppliers (e.g., grease trap, pest control, kitchen hood) to

ensure services are conducted on timely manner and efficiently.

• Monitor and verify compliance with food safety logs that are being filled.

• Ensure traceability of items for all finished products.

• Escalate and highlight maintenance issues via email to the concerned facility and maintenance

team.

• Conduct food transportation audits to ensure compliance with standards.

• Conduct quarterly refresher training for all staff and provide toolbox talks.

• Perform daily quality checks to ensure compliance with INDPT standards.

• Ensure the food watch account is active and that Certified PICs are consistently performing

inspections on the food watch platform.

• Attend all third-party audits and support the CPU team in preparing CAR reports.

• Monitor and ensure cleaning activities in the CPU; guide the cleaning supervisor to maintain

thorough hygiene throughout the facility.

• Draft checklists, policies, and standard operating procedures as required, ensuring they meet

regulatory and operational standards.