Quality Control Officer

Quality Control :

• Manage the training material and ensure that it is always up-to-date.
• Maintain a consistent result in quality assurance as required.
• Ensure current product quality specifications fulfill client’s requirements.
• Ensure that all Onboarding and Sales teams adhere to SOP.
• Ensure operating procedures are of use to internal teams.
• Revise department complaints and implement corrective actions for clarity and fullness in investigations.
• Ensure all assigned reviews are closed within the required SLA’s.
• Make suggestions for improvements to minimize errors and defects in the process.

Governance and Resilience :

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner
• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement
• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions

Daily Operations :

• Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed
• Follow daily operations relating to the job to ensure work continuity
• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards
• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner

Knowledge and Experience :

• 1-2 years of relevant experience
• Presentation skills
• Problem-solving and decision-making skills.
• Analysis & reporting skills

Education and Certifications :

• High School is required