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Quality Manager

Dubai, United Arab Emirates

Additional Information
Job Number25149327
Job CategoryProcurement, Purchasing, and Quality Assurance
LocationMarriott Marquis Dubai Creek, Jewel of the Creek, Port Saeed, Dubai, United Arab Emirates, United Arab Emirates
ScheduleFull Time
Located Remotely?N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Aleph Hospitality Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

Role Purpose:

The Quality Manager is responsible for developing, implementing, and maintaining the organization’s quality management systems to ensure products, services, and processes meet established standards of excellence. This role safeguards compliance with relevant regulations and fosters a culture of continuous improvement across the organization.

Key Responsibilities:

Establish, maintain, and continually improve the Quality Management System in line with Marriott Brand Standards.

Oversee internal and external audits, ensuring compliance with regulatory requirements and customer expectations.

Lead initiatives to enhance quality processes, reduce defects, and increase efficiency.

Investigate quality issues, coordinate root cause analysis, and ensure effective corrective and preventive actions are implemented.

Define quality KPIs, monitor performance, and prepare regular reports for management review.

Promote quality awareness and provide training to team members on standards, procedures, and best practices.

Work closely with production, operations, procurement, and other teams to embed quality into every stage of the process.

Experience:

Minimum 5–7 years of proven experience in a Quality Management or Senior Quality Assurance role, preferably within hospitality industry.

Demonstrated track record in developing, implementing, and maintaining Certified Quality Management Systems.

Experience in root cause analysis, corrective/preventive actions , and continuous improvement initiatives.

Familiarity with quality control tools, statistical analysis, and performance measurement systems.

Experience leading cross-functional teams and driving organizational quality culture.

This company is an equal opportunity employer.

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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