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Quality Manager

JOB_REQUIREMENTS

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Key Responsibilities

  • Monitor compliance with IHG brand standards and operational procedures.
  • Conduct internal audits, evaluations, and implement corrective action plans.
  • Analyze guest feedback and drive initiatives to improve service delivery and satisfaction.
  • Provide training and coaching to team members to maintain service excellence.
  • Collaborate with leadership teams to align service culture with brand values.
  • Ensure consistent operational performance across all departments.
  • Promote a culture of continuous improvement and guest-focused hospitality.

Skills Set

  • Quality assurance and service compliance.
  • Internal audit and process improvement.
  • Guest feedback analysis and service delivery improvement.
  • Staff training, coaching, and development.
  • Strong communication and problem-solving skills.

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