Quality Manager

Key Responsibilities

• Monitor compliance with IHG brand standards and operational procedures.
• Conduct internal audits, evaluations, and implement corrective action plans.
• Analyze guest feedback and drive initiatives to improve service delivery and satisfaction.
• Provide training and coaching to team members to maintain service excellence.
• Collaborate with leadership teams to align service culture with brand values.
• Ensure consistent operational performance across all departments.
• Promote a culture of continuous improvement and guest-focused hospitality.

Skills Set

• Quality assurance and service compliance.
• Internal audit and process improvement.
• Guest feedback analysis and service delivery improvement.
• Staff training, coaching, and development.
• Strong communication and problem-solving skills.