Quality Team Leader

ECCO Gulf Majorel Qatar is seeking an experienced Quality Team Leader to join team in Qatar. This is a full-time, permanent appointment that requires a seasoned professional with a proven track record in quality management and leadership. The successful candidate will be responsible for overseeing the quality assurance processes and ensuring that our standards are consistently met and exceeded.

• Conduct daily monitoring of a minimum of 10 calls to evaluate service quality, communication effectiveness, and compliance with established procedures
• Execute key quality management tasks and assignments as directed by the Company or senior management.
• Lead, train, and mentor team members to enhance performance, knowledge, and adherence to quality standards.
• Prepare, organize, and maintain meeting documentation, project files, and performance records.
• Review and analyze daily, weekly, and monthly performance reports to identify areas for improvement.
• Oversee and monitor work distribution, ensuring tasks are completed accurately and on schedule.
• Conduct internal audits, prepare detailed reports, and recommend corrective and preventive actions.
• Track and follow up on rejected requests, invoices, and non-compliance reports to ensure resolution.
• Communicate effectively with stakeholders to build strong professional relationships and coordinate quality initiatives.
• Contribute to the planning, documentation, and implementation of new processes and work procedures.
• Implement quality enhancement initiatives to improve operational efficiency and service delivery.
• Monitor performance dashboards, work center results, and key quality indicators to ensure alignment with objectives.
• Conduct performance evaluations, risk assessments, and process reviews to maintain high-quality outcomes.
• Maintain accurate training and performance records; prepare evaluation reports as required.
• Attend and actively participate in meetings, workshops, and training sessions to support organizational goals.
• Foster a culture of continuous improvement, accountability, and excellence within the quality team.
• Perform additional quality-related tasks and duties as assigned by management.

We are looking for a candidate who possesses strong leadership skills and a deep understanding of quality management principles. The ideal candidate should have:

• Diploma or Bachelor’s degree Business management, IT, or relevant field.

• 3 to 5 years of proven experience in a related role.

• Strong proficiency in report writing, documentation, and record management.

• Exceptional attention to detail and high accuracy in observation and analysis.

• Solid computer literacy with intermediate proficiency in Microsoft Office applications (Word, Excel, Outlook).

• Competence in internet research and navigation.

• Intermediate knowledge of Geographic Information Systems (GIS).

• Intermediate proficiency in Power BI for data visualization and reporting.

• Intermediate proficiency in English (reading, writing, and speaking).

• Excellent communication and interpersonal skills.

• Ability to perform effectively under pressure and meet tight deadlines.

• Creative and innovative thinker with the ability to propose practical solutions.

• Strong problem-solving and analytical abilities.

• High sense of responsibility, dedication, and accountability in performing assigned duties.

• Strong commitment to quality, continuous improvement, and professional excellence.

• Fluency in Arabic is mandatory

• Preferably born and raised in Qatar