Job description:
Job Details:
Job Type: Full-time (On-site)
Shift: Night Shift
Work Schedule: Monday to Friday
Days Off: Saturday & Sunday
Working Hours: 08:00 PM – 06:00 AM
Responsibilities:
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Monitor live Quran teaching sessions to assess teaching standards, ensuring lessons meet Academy’s quality benchmarks.
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Evaluate teacher performance based on lesson delivery, teaching methods, punctuality, and engagement with students.
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Provide regular, constructive feedback to instructors, focusing on areas for improvement and best practices.
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Maintain accurate records of assessments, feedback, and improvement plans for instructors.
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Address student feedback and concerns, ensuring quick resolution and reporting recurring issues to management.
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Work with the management team to update quality standards and training materials as needed.
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Conduct regular performance reviews for instructors, including follow-up on any identified areas of improvement.
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Manage and lead the quality assurance team. This includes overseeing their work, ensuring consistency and accuracy in evaluations, and providing coaching for their professional development.
Requirements:
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Prior experience in quality control, preferably in an educational or online learning environment.
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Strong understanding of online Quran instruction and familiarity with Islamic studies.
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Excellent observation and analytical skills to evaluate teaching quality and provide actionable feedback.
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Proficient in communication skills, with the ability to provide clear and respectful feedback to instructors.
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Attention to detail and strong organizational skills.
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Proven team leadership or supervisory experience, with the ability to manage, mentor, and develop a small team.