Real Estate - CRM

• Serve as the primary point of contact for customers post-sale (e.g., after booking/agreement) until handover.

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  Manage and track customer correspondence, documentation, and payment schedules.

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  Address and resolve customer inquiries, concerns, or complaints promptly and professionally.

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  Coordinate with internal departments (e.g., Sales, Legal, Accounts, Construction) to ensure smooth customer experience.

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  Communicate project updates, possession timelines, and legal documentation requirements to customers.

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  Conduct customer satisfaction surveys and collect feedback to improve service quality.

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  Ensure timely collection of payments as per the agreed-upon schedule.

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  Maintain accurate and detailed customer records in the CRM system.

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  Facilitate the handover process, including site visits and final documentation.

Requirements

• Proven experience in Customer Relations/Service, preferably within the real estate industry.

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  Strong communication (written and verbal) and interpersonal skills.

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  Excellent conflict resolution and problem-solving abilities.

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  Proficiency in using CRM software and Microsoft Office Suite.

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  In-depth knowledge of real estate documentation, payment structures, and processes is a plus.

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  High level of patience, empathy, and professionalism in dealing with customers.

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  Bachelor's degree in a relevant field (e.g., Business Administration, Communications).

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  Ability to manage multiple accounts and prioritise tasks effectively.