Real Time Field Support Analyst

Position: Real Time Field Support Engineer,

Job Summary:

As an Infrastructure engineer, you

• continuously monitor the performance and health of hardware and software systems.
• Perform regular system maintenance, upgrades, patching, and troubleshooting to prevent downtime and ensure optimal operation.
• Implement and enforce IT security protocols, including firewalls, intrusion detection/prevention systems, anti-virus solutions, and access controls.
• Conduct vulnerability assessments and resolve security incidents.
• Configure, monitor, and maintain enterprise network infrastructures including LAN, WAN, Wi-Fi, VPN, and internet connectivity.
• Optimize network performance and manage network hardware such as routers, switches, and load balancers.
• Establish processes for secure data storage, backup, and recovery.
• Ensure data integrity and availability in case of incidents such as hardware failures or cyberattacks.
• Provide Tier 2/3 escalated support to users and applications teams, resolving infrastructure-related issues quickly.
• Collaborate with helpdesk and support teams for incident and problem management.
• Prepare and maintain accurate documentation for systems configuration, changes, incidents, and procedures.
• Ensure compliance with industry standards, policies, and relevant regulations.
• Develop, test, and maintain disaster recovery plans to assure business continuity in case of major infrastructure failures.
• Monitor resource usage and forecast future requirements to ensure infrastructure meets business demands.
• Evaluate and implement new technologies that can enhance performance or reduce costs.

Job Location:

Mehsana, Gujarat/ Delhi/ Mumbai, India.

Reporting to Project Manager or Team Lead

Key Responsibilities:

• Oversee system performance, address hardware and software issues, and ensure IT systems are consistently available and reliable.
• Administer network security, manage firewalls, VPNs, backup solutions, disaster recovery strategies, and oversee access controls.
• Maintain thorough documentation of infrastructure setups and processes, ensuring adherence to industry best practices and compliance requirements.
• Assist in the deployment and maintenance of virtualization technologies, cloud infrastructures, and enterprise management tools, including platforms for monitoring, patching, and automation.
• Work closely with IT teams to facilitate seamless application rollouts, updates, and continuous optimization of infrastructure for increased scalability and enhanced performance.
• Continuously assess infrastructure for potential vulnerabilities or capacity issues and implement proactive measures to mitigate risks.
• Comprehend the responsibilities of various stakeholders and coordinate the collection of project data among service providers, client organizations, and real-time data sources.
• Deliver support to on-site personnel, partner with project teams, client organizations, and remote operation units to ensure the efficient operation of applications and systems, including troubleshooting, maintenance, and system upgrades.
• Track service quality, apply Incident Escalation Procedures effectively, and alert supervision ahead of potential concerns.
• Apply Data Confidentiality Standards and IT Security Policies diligently for all processes related to data acquisition, storage, transfer, and archiving.
• Keep Health, Safety, and Environment (HSE) Scorecards updated and play an active role in HSE safety initiatives.

Behaviour:

• Learn quickly and adapt to new problems and situations.
• Pursues everything with energy, drive, and a need to finish. Use logic to solve problems with effective solutions.
• Is personally committed to continuous improvement.
• Listens and can communicate effectively with managers, peers and clients both written and verbally.

Experience & Exposures:

• 
  Qualification – B.tech /BCA /BSC IT.

• 
  Relevant Experience – Minimum 5 years’ experience in IT Domain to manage and monitor IT Infrastructure (Server, Storage, Switches).

• 
  Environment – On land rotational

• Language - English / Hindi.

Experience & Exposures:

• 
  Qualification – B.tech /BCA /BSC IT.

• 
  Relevant Experience – Minimum 5 years’ experience in IT Domain to manage and monitor IT Infrastructure (Server, Storage, Switches).