Reception Clerk-Nauru Deployment

Position Title: Reception Clerk
Department: Operations
Reports To: Patient Experience Manager/Deputy Director of Operations/Director of Operations
Location: Republic of Nauru – Nauru Medical Centre (NMC)

Key Responsibilities

Patient Reception and Customer Service

• Greet and assist patients, visitors, and medical staff in a professional and courteous manner.
• Provide information regarding hospital services, departments, and procedures.
• Direct patients and visitors to the appropriate departments or staff members.
• Handle inquiries in person, by phone, or electronically.

Patient Registration and Documentation

• Register new patients and update existing patient information in the hospital information system.
• Verify patient identification, insurance information, and contact details.
• Maintain accurate patient records and ensure confidentiality in accordance with privacy regulations.

Appointment Scheduling

• Schedule, confirm, and reschedule patient appointments.
• Coordinate appointments with doctors, nurses, and diagnostic departments.
• Notify patients of appointment changes or delays.

Administrative Duties

• Answer and direct telephone calls.
• Manage incoming and outgoing correspondence.
• Maintain filing systems for patient records and administrative documents.
• Prepare basic reports and documentation when required.

Billing and Payment Processing

• Assist patients with billing inquiries.
• Collect payments for consultations, tests, and services when required.
• Issue receipts and record transactions accurately.

Coordination and Communication

• Liaise with medical staff, nurses, and administrative departments to ensure efficient patient flow.
• Communicate patient arrivals and appointment status to relevant departments.
• Assist in resolving patient concerns or directing them to the appropriate authority.

Qualifications

• High school diploma or equivalent (Diploma in Administration or Medical Office Administration preferred).
• Previous experience in a hospital, clinic, or customer service environment is an advantage.
• Basic knowledge of medical terminology is beneficial.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Computer literacy and familiarity with hospital management systems.
• Professional appearance and customer service orientation.
• Ability to maintain patient confidentiality and handle sensitive information.
• Attention to detail and accuracy in data entry.

Qualifications & Experience

• Minimum 3–5 years’ experience in an administrative role.
• Competence in MS Office (Word and Excel)

Working Conditions

• Based at Nauru Medical Centre, Outpatient Department and/or call center.
• Willing to work up to 12-hour shifts during night or daytime.
• Position is static in a controlled environment.

Performance Indicators

• Effective control of patient reception services and feedback.
• Comprehensive and concise data capturing.
• Feedback from operations staff, clinical teams, and community stakeholders.

How to Apply:

Interested candidates are invited to submit their CV to talent@gmss.ltd or recruitment@GMSS.ltd | hrd@GMSS.ltd with the subject line:Reception Clerk - Nauru.

Job Type: Full-time

Application Question(s):

• Are you willing to relocate to country Nauru?
• Can you join immediately?

Work Location: In person