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Receptionist
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- Perform all check-in and check-out tasks, manage telephone calls, guest reservations, handle the payment, obtain the necessary guest information, respond to all guest service requests in a timely manner, handle guest complaints or do the escalation on a timely manner to the next level.
- Complete basic cashier and bookkeeping responsibilities, prepare bills and taking payments
- Provide an outstanding guest experience
- Maintain an orderly front desk
- Greet hotel guests; answer any questions or concerns, complete procedures when guests arrive and leave
- Dealing with complaints or problems
- Choosing rooms and handing out keys
- Operate computer programs and multi-line phone systems
- Taking and passing on messages to guests
- Dealing with special requests from guests (like booking parks, tickets, etc.)
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