Receptionist

Key Responsibilities:
● Provide exceptional customer service and uphold the highest standards of patient satisfaction.
● Greet and promptly acknowledge patients upon arrival and departure to build positive rapport.
● Interact with patients with the utmost professionalism and courtesy to ensure a positive patient experience.
● Promptly address patient inquiries and report concerns and/or complaints to appropriate personnel.
● Accurately schedule patient appointments and communicate with other team members as required.
● Ensure all patient paperwork is obtained and properly filed.
● Answer inbound telephone calls in a timely manner using exemplary phone etiquette.
● Document and promptly relay messages to appropriate personnel.
● Conduct follow-up correspondence on behalf of the practice as required.
● Sort and properly process inbound/outbound mail.

● Accurately collect and process patient payments and provide proof of payment upon request.

● Ensure all payments are accurately recorded within the payment system.
● Collect and maintain payment receipts and file as required.
● Conduct daily register reconciliation and promptly identify and report ledger discrepancies.

● Perform other duties as required.

Job Type: Full-time