Receptionist

The Receptionist serves as the first point of contact for clients, visitors, and employees, delivering an exceptional customer experience while maintaining a professional and welcoming environment. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced setting while managing multiple priorities. The ideal candidate demonstrates a hospitality-driven mindset and consistently represents the organization with professionalism and discretion.

Shift: Monday-Friday

Pay: $22

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Front Desk & Visitor Experience (Daily – 30%)

• Greet and welcome all visitors and clients in a professional and courteous manner
• Offer refreshments where appropriate and ensure guests are comfortable
• Maintain a clean, organized, and welcoming reception area

Visitor Coordination & Support (Daily – 15%)

• Respond to inquiries from visitors and employees at the reception desk
• Enter visitor information into the building visitor management system
• Direct visitors to appropriate contacts or meeting locations

Lobby & Event Coordination (Daily – 10%)

• Coordinate with building lobby personnel to ensure seamless visitor entry for meetings and firm events

Phone & General Support (Daily – 5%)

• Answer and route incoming calls, including internal lines
• Assist with urgent requests such as guest wireless access, room information, and general support needs

Internal Visitor Support (Daily – 5%)

• Send welcome packages and directions to internal visitors and guests

Guest Assistance & Escorting (Daily – 5%)

• Escort visitors to meeting rooms or host locations and provide tours as needed

Hospitality Support (Daily – 10%)

• Assist with coat check, luggage handling, and transportation arrangements including taxis or rideshare coordination

Badge Management & Compliance (Daily – 10%)

• Conduct daily audits of temporary badges
• Maintain accurate tracking and follow up on unreturned badges

Policy & Procedure Compliance (Daily – 8.5%)

• Follow all company and client policies, procedures, and safety regulations
• Adhere to client-specific processes as required

Training (Weekly – 1.5%)

• Participate in required training sessions and professional development activities

Position Requirements / Experience / Education

• 2–3 years of experience in hospitality, hotel, restaurant, event planning, or similar service-focused environments preferred
• Strong technical proficiency with Microsoft Office, Google Workspace, and basic audio/visual equipment
• Ability to work effectively in a fast-paced environment
• Professional demeanor with strong interpersonal and listening skills
• Ability to interact confidently with individuals at all professional levels
• Maintain a polished and professional appearance
• Ability to stand for extended periods of time

Core Competencies

• Client-first mindset with a strong service orientation
• Strong attention to detail and accuracy
• Ability to multitask and adapt in a dynamic environment with changing priorities
• Sound judgment and decision-making within scope of role
• Ability to meet deadlines and perform well under pressure
• Excellent verbal and written communication skills
• Active listening skills with the ability to anticipate needs
• Comfort using workplace technology and systems
• Strong organizational skills, flexibility, and adaptability

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.