Receptionist

Company Description:

Invest Group Overseas (IGO) is an investment and property development company that leverages the potential of both developed and emerging markets. Established by elite industry leaders, IGO contributes to regional growth through strategic real estate developments and profitable strategies. Known for delivering premium properties, IGO has built a strong reputation as a top regional investment company. Our mission is to capitalize on business opportunities that support regional development through strategic capital investments. IGO aims to be a leading force in quality property development, delivering landmark properties that ensure maximum returns and contribute to community growth.

Summary:

A Front Desk Receptionist is a front-line administrative professional who serves as the first point of contact for visitors, clients, and employees at an organization. They play a vital role in creating a positive and welcoming atmosphere and are responsible for managing various administrative tasks to ensure the smooth operation of the front desk and reception area.

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our visitors and directing them appropriately; notifies company personnel of visitor arrival. Deal with inquiries on the phone and face to face. Supply information regarding the organization to the clients and customers.

Job Description:

Here are some of the key responsibilities and tasks associated with a Front Desk Receptionist job:

• High school diploma or degree in Business Administration or related field (preferred)
• Greeting and Welcoming: Welcoming visitors and clients with a warm and friendly demeanor, providing a positive first impression of the organization.
• Answering Phones: Managing incoming phone calls, directing calls to the appropriate departments or individuals, and taking messages when necessary.
• Managing Visitors: Registering visitors, issuing visitor badges, and ensuring security protocols are followed.
• Scheduling: Managing appointments, meetings, and conference room bookings for employees and clients.
• Mail and Courier Handling: Receiving and distributing incoming mail, packages, and courier deliveries.
• Office Coordination: Assisting with general office tasks, such as maintaining office supplies, tidying the reception area, and coordinating maintenance requests.
• Customer Service: Providing basic customer service to visitors and callers, addressing inquiries, and directing them to the appropriate resources.
• Administrative Support: Assisting with administrative tasks, such as data entry, filing, and preparing documents.
• Communication: Facilitating effective communication between departments and employees by relaying messages and providing updates.
• Record Keeping: Maintaining visitor logs, appointment schedules, and other records relevant to the reception area.
• Problem-Solving: Addressing unexpected situations and handling inquiries or issues that arise at the front desk.
• Multi-Tasking: Juggling multiple responsibilities simultaneously while maintaining a professional and composed demeanor.
• · Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and phone systems.
• · Discretion and professionalism when handling sensitive information and confidential matters.
• · Previous experience in a similar role may be beneficial but not always required.