Receptionist

Key Responsibilities

• Client Reception — Welcome clients warmly, ensure a luxury and comfortable arrival experience, and guide them through check‑in procedures.
• Appointment Management — Handle bookings, confirmations, cancellations, and schedule coordination using the clinic’s booking system.
• Customer Service — Provide accurate information about treatments, prices, promotions, and clinic policies.
• Front Desk Operations — Maintain a clean, organized reception area and ensure smooth daily workflow.
• Phone & WhatsApp Handling — Answer calls, respond to WhatsApp inquiries, and follow up with clients professionally and promptly.
• Payment Processing — Manage billing, issue receipts, and coordinate with the finance team.
• Record Keeping — Update client profiles, maintain confidentiality, and ensure accurate documentation.
• Coordination — Work closely with therapists, nurses, and management to ensure seamless client flow.
• Sales Support — Promote treatments, packages, and skincare products when appropriate.
• Complaint Handling — Address client concerns professionally and escalate when needed.

Qualifications & Skills

• Customer Service Experience in hospitality, beauty, wellness, or medical clinics.
• Strong communication skills in English; Arabic or other languages are a plus.
• Professional appearance and grooming aligned with aesthetic industry standards.
• Ability to multitask in a fast‑paced environment.
• Positive attitude, patience, and strong interpersonal skills.
• Basic knowledge of aesthetic treatments is an advantage.

Pay: AED5,000.00 - AED7,000.00 per month

Work Location: In person