Receptionist cum Sales Coordinator

Vacancy: Sales Lady – Data Recovery & IT Services
Location: Bur Dubai Office
Timings: Monday to Saturday, 9:00 AM – 6:00 PM

We are looking for a self-motivated Sales Executive with the skills, confidence, and passion to convert incoming leads into closed sales for our Data Recovery & IT business.

Key Responsibilities

• 1. Call Handling & Lead Management
• Handle 20–30 incoming calls daily from customers requiring data recovery services.

2. Customer Follow-ups

• Follow up with customers regarding:
• Diagnosis reports
• Quotations
• Approval for recovery
• Case updates
• Maintain regular communication via WhatsApp messages or short phone calls (1–2 minutes).

3. Walk-in Client Handling

• Receive customers visiting the office with devices.
• Create a new case in CRM (training will be provided).
• Send the device check-in form to the customer and obtain their signature.
• Assign the device and case details to the technical team for diagnosis.

4. Diagnosis & Quotation Coordination

• Receive diagnosis reports from the technical team.
• Send the diagnosis report and quotation to the customer.
• Follow up with the customer until approval is received.

5. Recovery Process Coordination

• Once approval is received, inform the technical team to begin recovery.
• Update case status in CRM regularly.
• Provide daily updates to customers via WhatsApp or short calls.

6. Case Completion & Delivery

• Once recovery is completed:
• Inform the customer to visit the office for data verification.
• Coordinate payment and final data collection.
• Record all customer inquiries and device details in the CRM system.
• Guide customers through the next steps and encourage them to visit the office or schedule device pickup for diagnosis.

Qualifications

• Bachelor’s Degree in Computer Science OR
• Master’s Degree in Computer Science (Preferred)

Technical Skills

• Strong IT knowledge is mandatory.
• Basic understanding of:
• Hard drives
• SSD
• Data storage devices
• Laptop / computer hardware
• Willingness to learn technical concepts related to data recovery.

Communication Skills

• Excellent English communication skills.
• Ability to speak with customers confidently and professionally.
• Master’s Degree in Computer Science

Our Core Values

✅ Lifelong Learning
✅ Tradition & Innovation
✅ Customer Care
✅ Personal & Professional Growth
✅ Positive Attitude

Salary: Competitive Dubai standard + commission on conversions.

If you’re ready to grow your career and join a company with over 31 years of trust and innovation, send your CV today!

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Experience:

• IT Sales: 1 year (Preferred)
• Sales closing: 2 years (Preferred)

Language:

• English (Preferred)

Application Deadline: 30/03/2026